Overview

Job Title: IT Specialist ILocation: Irving, TXFLSA Status: Non-ExemptReports to: IT Operations Manager

OverviewThe IT Specialist I ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. They possess excellent interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences.

Responsibilities

• New user equipment and account setup, including deployment and license management.
• Train end users in the use of equipment and software.
• Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
• Provide both in-person support and support for remote workers.
• Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
• Configure and support iPhone and iPad devices.
• Assist staff by providing audio/video conference support for presentations and meetings.
• Manage inventory of hardware and software assets.
• Perform hardware and software system configuration, maintenance, and upgrades.
• Evaluate products and IT processes and then recommend changes.
• Occasional travel to branch office locations may be required.

Qualifications

• New user equipment and account setup, including deployment and license management.
• Train end users in the use of equipment and software.
• Actively diagnose and respond to support tickets, incoming calls, emails, and walk-up requests. Track and monitor the problem to ensure a timely resolution and follow-up.
• Provide both in-person support and support for remote workers.
• Support Microsoft products such as Windows, Office, Office365, and other cloud-based applications and support various vendor applications as needed.
• Configure and support iPhone and iPad devices.
• Assist staff by providing audio/video conference support for presentations and meetings.
• Manage inventory of hardware and software assets.
• Perform hardware and software system configuration, maintenance, and upgrades.
• Evaluate products and IT processes and then recommend changes.
• Occasional travel to branch office locations may be required.