Job Description

Essential Duties and Responsibilities

• Perform field diagnostics, troubleshooting, and appropriate repairs on Komatsu, Takeuchi, Bomag, NPK, Gradall, Metso equipment with little to no direct supervision
• Reference and interpret service, parts, and diagnostic software to determine problems/malfunctions and to verify repair specifications and parts needed
• Meet time requirement guidelines
• Escalate unresolved issues to Technical Communicators for further research and assistance
• Accomplish repair by following parts ordering process, completing service reports, and giving appropriate verbal or written communications
• Model safe work habits and always abide by all safety policies and procedures
• Maintain service truck in working condition and keep it clean
• Exhibit a professional appearance and demeanor with customers, managers, and colleagues
• Perform other duties as assigned

Job Qualifications and Experience

• Ability to read complex hydraulic and electrical schematics
• Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
• Ability to write and communicate in English effectively
• Strong customer service skills
• Self-motivated with a can-do attitude
• Detail oriented
• Must hold a valid driver’s license with a clean driving record
• Must pass a background check and drug screen
• Must provide your own hand tools required to perform work efficiently

• Ability to carry, push, and lift up to 60lbs
• Ability to climb and stand for extended periods of time
• Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
• Travel as assigned for training or to perform work at other locations, with possible overnight stays when required

• High school diploma or GED
• A minimum of 4 years of successful hands-on experience or equivalent combination of technical training and in shop experience in Heavy Equipment repair, Komatsu and/or Takeuchi experience preferred
• Experience driving a Class 4 or higher vehicle