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Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers.
Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged.
RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value.
RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.
Summary
The Customer Care Associate I will be responsible for building relationships with new and existing customers that fall into one of two categories : 1) customers designated as VIP by RNDC Sales, Operations, etc.
to help support the sales organization 2) chain customer with regional and / or national accounts. In striving to deliver an exceptional level of white glove service for this customer segment, the individual will be proactively engaged in supporting relevant marketing programs, preparing account-related collateral, and helping in identifying and solving ongoing problems / issues.
In this role, you will
g., account status, reporting trends, sales presentations).
g., one-off changes to orders, requests for delivery information, inquiries for relevant documents).
Appropriately redirect non-applicable incoming customer care e-mails / calls / e-inquiries to other parts of Enterprise Business Services (e.
g., AP, AR) or RNDC (e.g., Sales) as necessary. Work collaboratively with other internal team members and customers as needed to obtain required information from and share results with appropriate stakeholders.
What you bring to RNDC
High school degree or higher; one to three years of job-related experience; or equivalent combination of education and experience.
Associates degree or higher and three plus years of job-related experience preferred. Prior major account customer support experience strongly preferred.
We are an Equal Opportunity employer.
What's in it for you
COVID-19 considerations :
We follow CDC Guidelines and have a fun and safe environment for our teams.
Bonus if you bring
Republic National Distributing Company and National Distributing Company are Equal Opportunity / Affirmative Action employers.
It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
This policy of nondiscrimination in employment includes but is not limited to : recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.
RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship.
If you require an accommodation during the application or interview process, please click here.
Last updated : 2024-05-22
Full Time
Wholesale
$63k-83k (estimate)
05/24/2024
06/06/2024
rndc-usa.com
LOUISVILLE, KY
7,500 - 15,000
1898
VERTNER SMITH
$1B - $3B
Wholesale
With roots extending before Prohibition, Republic National Distributing Company (RNDC) is a family-owned business that has evolved into one of the nations largest wholesale wine and spirits distributor, employing more than 13,000 associates across 32 states and the District of Columbia. We offer a vibrant culture for professionals who desire work that makes them feel accomplished, challenged and engaged. The foundation of our success is grounded in the core values of family, customer focus, accountability, honesty and professionalism. We are recognized in the industry for exceptional professio...nal development and career advancement opportunities that deliver excellence in customer service, business results and job satisfaction. Our knowledge in the process and craft of alcoholic beverage production fuels our passion for the art of selling lifestyle products. With high-energy professionals who genuinely enjoy their jobs, RNDC believes if its fun, were doing it right.
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