IVIRMA is seeking a Full-Time Patient Services Coordinator-Team lead to join our growing team at our Eatontown, NJ office.

The Patient Services Coordinator-Team Lead will coordinate, oversee, and assist Patient Services Coordinators at their assigned office locations (Eatontown, Freehold, Princeton, Somerset, Marlton). The Team Lead, in collaboration with the Department Supervisor and Department Manager will ensure each Patient Services Coordinators adherence to RMA protocols while maintaining professional care for patients.

Scheduled work hours: Monday - Friday, 8:30am - 4:30pm.

Team Lead Responsibilities:

• Manage assigned workflows regarding check in, check out and all other administrative tasks assigned to the Patient Services Coordinator
• Assign daily duties and tasks to the Patient Services Coordinators in the assigned office
• Ensure Department Supervisor and Department Manager are abreast of individuals performance
• Assist Department Supervisor and Department Manager in scheduling: Planning for staffing, coverage of PTO, UPTO and Leave
• Assist the Department Supervisor and Department Manager in maintenance of attendance records
• Identify and Recommend solutions to each Patient Services Coordinator as per the guidance of Department Supervisor and Manager
• Assists in onboarding and training of new Patient Services Coordinators as well as the continuing education of current staff
• Assist the Department Supervisor and Manager in ensuring high quality patient care
• Review patient concerns in collaboration with Department Management and take part in corrective solution/action
• Assists in and attend periodic staff meetings as required by Department Management Team
• Assists Patient Services Coordinators and serves as a back-up, padding to ensure PTOs, UPTOs, lunches are covered
• Attend professional development meetings assigned by Management Team
• Relay pertinent information as needed to Patient Services Coordinators as approved by Management Team
• Be the primary point of contact for Patient Services Coordinators to answer their day-to-day questions
• Observe employee/patient interactions in all offices to provide coaching, guidance, and support
• Responsible for making sure team is following all RMANJ policies and procedures

Patient Service Coordinator Responsibilities:

• Welcome and greet all patients and visitors
• Maintain a professional and composed demeanor
• Comfort patients by anticipating their anxieties and answering their questions
• Follow provider appointment templates and guide patients through their visit
• Assess schedule conflicts and problems with recommendations for solutions
• Collect payments as required; work with Finance to ensure all insurance information is entered and up to date
• Work closely with nurses to coordinate total patient care
• Process medical records requests
• Administrative tasks such as filing, sorting faxes, answering phones
• Scheduling Appointments
• Work with other departments to ensure the office is in excellent condition
• Support office by ordering supplies and maintaining the front desk and waiting room areas Reconciling Superbills on a daily basis

Requirements:

• High School Diploma or equivalent (GED) - required
• College degree or Business/Technical School Diploma - preferred
• Minimum of 3 years of experience in a front desk role at a healthcare practice – highly preferred
• Prior experience in a customer service setting
• Strong verbal and written communication skills
• Ability to communicate empathetically and effectively and consistently demonstrate strong emotional intelligence and self-awareness.