17 Customer Solutions Rep Jobs in Boise, ID
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Customer Solutions Rep
$44k-55k (estimate)
Full Time | Business Services
0 Months Ago
RLA Engineering is Hiring a Customer Solutions Rep Near Boise, ID
Job Title: Field Technician
Department: WS
Expected Weekly Hours: 40
Reports to: Operations Manager
Location: Boise, Idaho
Pay Rate: $17.28 per hour
Position Summary
This position is responsible for receiving inbound calls from the client’s small and medium business customers (end users) and facilitating answering those customer’s product questions. If you enjoy customer facing and relationship-based work involving reducing customer down time due to product availability/logistical issues, this position is for you!
Duties and Responsibilities:
- Become an expert in the specs/operations of the assigned client’s product line
- Understand the impact of down time to a customer’s business to determine best next steps towards resolution
- Triage and manage customer service requests such as product orders, payment, shipping, returns and replacements
- Collaborate with the client’s online store team to make continuous customer service SOP improvements including notifications to customers when product production and/or shipping delay issues happen
- Document customer issues using case management tool(s)
- Take action on requests including collaboration with broader online store team to yield solutions, responding with the appropriate level of urgency and priority
- Perform other duties as needed
Job Requirements
Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High School Diploma, GED or Equivalent
- 1-2 years of experience in a customer service call center role
- Experience managing customer product issues such as ordering, payments, shipping, returns/refunds, replacements, etc.
- Experience managing customer expectations regarding product shipment delays, product end of life notifications, etc.
- Experience working with various CRMs and ordering systems (e.g., SAP and Oracle)
- Experience following call etiquette SOPs
- Experience working with computer and printing products preferred
Qualifications:
- Working knowledge of common issues with ordering, shipping and returning consumer products
- Strong verbal and written communication skills; excellent email, telephone and virtual meeting etiquette
- Customer service orientated, ensuring needs are met in a timely fashion
- Ability to talk through a data problem and come up with a way to resolve challenges
- Ability to take opportunities for continuous improvement and implement documented process improvements
- Ability to work on multiple projects concurrently; demonstrated organization, problem-solving, project management, and time management skills
- Demonstrated strong ability to work well within an onsite or distributed team environment, or independently; strong interpersonal and teamwork skills; ability to work and interact effectively with team members from other disciplines, cultures, and organizations
- Excellent verbal and written communication skills; ability to effectively inform and present ideas confidently and persuasively to peers and managers
- Ability to take initiative to ask questions, ask for help, or provide updates, without reluctance
- Ability to meet the eligibility requirements for working in the US without RLA sponsorship for employment visa status
- Strong computer skills that include proficiency with MS Office (Word, Outlook, Excel, PowerPoint, and Visio), Teams and SharePoint
Language Skills
- Ability to read, write, and speak English proficiently
Physical Demands:
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Frequently required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel, or crouch.
- The employee must occasionally lift and/or move up to 50 pounds.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- At times, may require more than 40 hours per week to perform the duties of the position.
Work Environment:
- The position typically operates in a standard office environment.
- This role may use standard office equipment such as computer, phones, photocopiers, filing cabinets, and fax machines.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$44k-55k (estimate)
POST DATE
06/11/2023
EXPIRATION DATE
06/20/2024
WEBSITE
rlaengineering.com
HEADQUARTERS
Vancouver, WA
SIZE
<25
INDUSTRY
Business Services
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