ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greeting all residents, future residents and internal team members in a professional manner.
• Lease and pre-lease apartments.
• Prepare, post and deposit rental collections daily. Responsible for collecting all delinquent rental payments. File legal evictions as necessary and represent company in court proceedings.

• Address the concerns of current residents in a friendly and professional manner

• Investigate and verify the accuracy of all lease paperwork handled by the Leasing Agent(s).
• Assist in training and motivating staff to maintain a professional and enthusiastic attitude. All employee issues need to be directed to the Property Manager.
• Mentoring and training new leasing Agent/s
• Planning and executing on site marketing and advertising directives
• Submit, daily, weekly and monthly leasing reports as required
• Oversee that all service requests are performed and completed within 24-hours upon receipt. Supervise follow-up of all service requests.
• Supervise implementation and assignment of suites / bedrooms pursuant to the Future Occupancy Program in a timely manner.
• Qualify prospective residents, assist current residents, and complete lease renewals
• Measure the effectiveness of marketing programs with periodic market surveys
• Assist in physically inspecting the exterior of property and conduct market readiness of units, along with final inspections of all move-ins and move- outs.
• Assist in scheduling unit turnovers through maintenance and outside contractors to be market ready within a seven (7) day turn period.
• Vigilant tracking of market trends and implementation of said tracking through outreach and market surveys
• Remain current with regard to landlord/tenant, fair housing and labor laws.
• Assist with the organization of the office / clubhouse to keep in a neat, clean and organized fashion.
• Assist with the administrative duties of pre-approving rental applications and lease agreements for the Property Manager.
• Be creative / fluent in utilizing computer software.
• Review resident / staff issues with the Property Manager.
• Work within multiple deadlines, maintaining efficiency and control over projects assigned within time frames allowed and changing priorities.
• Must be able to work scheduled hours and have flexibility for periodic additional hours, depending on workflow and emergencies.
• Possess strong time management skills
• Other duties as assigned by the Property Manager.

SUPERVISORY RESPONSIBILITIES:

Leasing Agents.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Change Management - Communicates changes effectively.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures.
• Judgment - Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); or 2 years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS:

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

 MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Inventory software and Order processing systems.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Some lifting; typically, 25lbs. or less.
• Ability to climb up to four flights of stairs to access units.
• Ability to walk several acres to tour the community.
• Ability to stand for long periods.
• Ability to sit at a desk for long periods.
• This is a drug-free workplace.

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