Role and Responsibilities

Under supervision of the IT Director or delegated technical staff, the IT Intern assists IT staff to perform basic level work, including, and not limited to:

• Assist with help desk calls, scheduling, and tickets.
• Assist with documentation needs and development of a knowledge base for the company.
• Assist with Basic end-user support to prevent customer service delays for technical issues.
• Under IT staff guidance, perform computer imaging, staging and installation.
• Assist in the maintenance of IT standards and documentation.
• Perform inventory of equipment and software.
• Set up video conferencing sessions and other items as needed to assist IT staff.
• Assist field sites with technology needs as appropriate.
• Assist team members with meeting room conferencing and audio-visual needs.
• Perform other duties as requested.

Qualifications and Education Requirements Education:

• High school diploma or equivalent.
• Seeking degree in Technology field.
• Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described.

Requirements:

• Interest or demonstrated experience with computer hardware, software and documentation.
• Strong communication skills, both verbal and written
• Basic technical skills and aptitude to learn technology to help support RJM staff and customers.
• Valid driver’s license or reliable transportation

Demonstrated Professional Competencies to include:

• Accurate, organized, detail oriented, and structured with workflow and prioritizing;
• Follow verbal and written plans and technical instructions with minimal supervision and guidance.
• Prioritize projects and services to minimize user interruption and down time.
• Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.
• Establish and maintain cooperative and effective working relationships with others.
• Meet schedules and timelines.
• Maintain confidentiality of sensitive and privileged information.
• Abilityto maintain the confidentiality of any information encountered
• Ability to communicate and work well with all levels of the organization
• Ability to take initiative on assigned tasks
• Ability to exercise sound judgment and discretion
• Demonstrated ability to work within a team, manage time, organize, and accurately prioritize work across multiple projects and work within deadlines