Customer Service Representative
Location: Birmingham, AL
Address: 800 Concourse Way, Birmingham, AL 35244
Requisition:3820
Position Summary: The Customer Service Representative will be required to be proficient in the day-to-day operations of customer service. An employee in this position will display leadership traits and will support both the customer service and shipping teams to provide a high level of initiative internally and external support for Avanti's customers.
Qualifications: To perform this job successfully, an individual must have a thorough understanding of the processes to perform essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities: include the following:
Facilitation of day-to-day operations supporting customer service job functions, which include but are not limited to:
Providing quotation requests, Create and process all new orders, Complete order verification process, Invoice all completed shipments.
Answering customer inquiries via email and telephone
Executing customer service tasks associated with Millipore-Sigma
Ensure customer satisfaction by addressing any of their needs
Execute and coordinate shipments of dangerous goods materials adhering to IATA rules and regulations
Perform systematic and in person inventory management tasks
Ensure quality standards are maintained throughout the entire shipping process
Education and/ or Experience: High school diploma or equivalent. 3-5 years' experience preferred.
Skills and Abilities:
Strong attention to detail
High level of reliability
Ability to complete multiple tasks simultaneously.
Strong organizational skills
Excellent written and verbal communication skills.
Self-motivated
Ability to work both in a team environment and work independently.
Must demonstrate leadership traits - communicates well, is dependable, leads by example, enthusiastic, shows initiative and integrity while performing responsibilities of the position.
Demonstrates the ability to problem solve with minimal to no assistance.
Must demonstrate strong organizational and time management skills.
Exercises sound judgment and knows when to request assistance and when to make a decision.
Other Qualifications:
PIT Certified (LP & Electric)
Knowledge of ERP & SAP software (Preferred, but not required)
Knowledge of MS Office software
Understanding of international trade and customs regulations
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk, listen and depict instructions, interact with customers, consumers, and/ or other employees.
Has the ability to lift to 50 lbs. (Approved PPE provided, if requested)
Must physically be able to bend at the knees in order to reach designated locations during the order selection process.
Must be physically able to sit and stand for long periods of time.
Work Environment: This job takes place in an office setting.
Application Information:
Croda recognizes employees as our strength and the diversity they bring to our workforce are directly linked to our ongoing success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including age, race, color, religion, national origin, gender, sexual orientation, gender identity, gender expression, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans.This Organization Participates in E-Verify.