Summary

RJ Lee Group, Inc. is currently seeking an Administrative Assistant/Client Relations Specialist who will be responsible for operating the company’s multi-line telephone system, entering information into a database, interacting with clients and performing various clerical and related tasks such as coordinating mail pick-up and delivery. While assisting the Client Relations Team, the employee may also be asked to assist with sample transfer between laboratory buildings, work on quotations, field requests for analyses, as well as a variety of other tasks.

Qualifications/Specific Skills

• Professionally manage multi-line phone system; administer all incoming calls and paging of Company personnel, ensure phone calls are redirected accordingly.
• Manage incoming calls, identify and assess the needs of customers to achieve satisfaction, and keep records of customer interactions and process customer accounts.
• Greet visitors in a professional, hospitable and courteous manner
• Receive, sort and forward incoming mail and processes outgoing mail
• Coordinate the pick-up and delivery of express mail services
• Process and redirect all incoming test samples and supplies
• Maintain daily calendars regarding employee availability
• Maintain regular inter-office shipments with satellite offices
• Responsible for sample receiving, logging and handling of samples per internal standard operating procedures based on TNI-NELAC and AIHA protocols using LIMS (laboratory information systems).
• Responsible for splitting samples when necessary and distributing them through multiple laboratory departments and occasionally arranging the shipment of samples or sample collection media.
• Interact with the lab supervisors, managers, analysts and other sample coordinators in a fast-paced environment.
• Interact with the accounting department to facilitate invoicing of the completed work orders.
• Assist with other related clerical duties as needed

RJ Lee Group, Inc. offers full-time employees a total benefits package that includes:

Competitive salaries

Paid time off benefits

Medical, dental, vision and medical/dependent care flexible benefits

Group life insurance and disability insurance

401(k) savings and investment program

RJ Lee Group, Inc. is an Equal Opportunity Employer-EEO/AA/Veterans/Disabled/LGBTQ

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex (including pregnancy), national origin, disability, sexual orientation, gender identity, marital status, military status, protected veteran status, genetic information, or any other characteristic or status protected under applicable law or regulations. RJLG seeks diversity among its employees. Reasonable accommodations may be made to enable individuals to perform the essential