Riviana Foods Inc. is a world class leader in the rice sector and is America's largest processor, marketer, and distributor of branded and private label rice products. Riviana brands are well known for their quality and excellence. Key brands include Adolphus®, Blue Ribbon®, Colusa Rose®, Carolina®, Comet®, Gourmet House®, Mahatma®, Minute®, River®, RiceSelect®, Sello Rojo®, Success® and Water Maid®. Riviana Foods is a wholly owned subsidiary of Ebro Foods, S.A., a multinational food group operating in the rice, pasta and sauces sectors. Based in Spain, Ebro Foods has commercial and/or industrial presence in more than 25 countries in Europe, North America, Asia and Africa, through its extensive network of subsidiaries and brands.
Our global reach is an important factor in Riviana's success. As a wholly-owned subsidiary of Ebro Foods, S.A., the world leader in rice sector, we take a world view of the rice business and draw upon the global resources of our parent company.
Senior Digital Shelf Manager - (Hybrid or Remote)
The Sr. Digital Shelf Manager establishes and manages the digital shelf strategies and operations throughout the entire organization. With 3 direct reports and 1 dotted line personnel, the role defines, implements, and facilitates processes, resolves issues across the teams and tracks performance.
Essential Responsibilities
Lead Salsify PIM Implementation:

• Work in partnership with Gournay Consulting to ensure the Salsify PIM implementation is a success toward centralizing master data, product data, marketing content and assets for the digital shelf.
• Align teams and processes as defined from the implementation and ensure compliance and clarity.
• Optimize Salsify capabilities, engagement, and track performance against their scope.
• Ensure unified GDSN and digital shelf management.

Digital Content Management:

• Define processes and workflows across brand teams and agencies for content update and management, leveraging the Salsify integration.
• Lead the E-Commerce agency accountable for digital shelf content management and ensure appropriate scope with them.
• Incorporate most efficient tools and/or utilize 3rd party auditing and implementation for content upgrading and scoring.
• Optimize and track performance with greatest focus on the 5 major Riviana brands: Minute, Success, Mahatma, Carolina and RiceSelect.

Master Data Management:

• Oversee Master Data Manager to fulfill all GDSN requirements and ensure full integration with the Salsify PIM implementation.
• Direct key workflow for troubleshooting and issue management.
• Manage communication flow with customer requests/questions working in partnership with Sales, Marketing and Operations.

DAM Optimization:

• Conduct assessment of current tool (OpenText) in partnership with Gournay Consulting to either optimize current or define a different tool.
• Once defined, oversee the clean-up of current content including metadata and tagging.
• Review current workflows and verify process, owners.
• Ensure training for all users.

PLM Assessment and Implementation:

• Work in partnership with IT and relevant consultants for assessment and selection.
• Input in building change management plan and appoint owners.
• Define responsibilities on ongoing training and workflow management tracking.

Organizational Education / Industry Best Practice

• Expand knowledge, culture and training around digital shelf and e-commerce management throughout the organization across all cross-functional departments. Utilize vendors to train and build a foundational knowledge base.
• Stay updated on the digital shelf/e-commerce trends in the industry and best practices.

Direct Reports

• Corporate Digital & Marketing Manager
• Digital Technical Lead & Developer
• Master Data Manager
• PLM Manager - dotted line

Knowledge, Skills, and Abilities

• A proven track record in digital shelf management - at least 2 years of experience
• Experience in product experience management (PXM), product information management (PIM), and data asset management (DAM) and product lifecycle management (PLM)
• Previous working experience in project management and familiarity with tools like Basecamp, Trello, Asana, or Microsoft Project.
• A deep understanding of online funnel metrics and the ability to quickly identify and develop overarching strategies that help improve online performance
• Experience using industry tools and analytics packages, including web analytics, targeting, testing
• Certified project management professional (PMP) or other relevant certifications are a plus
• Hands-on experience with omnichannel marketing
• Displays exceptional organizational, time management, and communication skills

Education
BS degree minimally required, ideally in Marketing or closely related field
Location

• Hybrid or Remote

Learning

• This role provides the opportunity for ongoing learning and continuing education in eCommerce, in addition to other learning opportunities of the incumbent

Riviana Foods Inc. is an Equal Opportunity Employer and is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of actual or perceived race, color, creed, ancestry, religion, sex, national origin, age, military/veteran status, disability, predisposing genetic characteristic, marital status, sexual orientation/gender identity, citizenship where legally permitted to work, or any other protected category under federal, state or local law, regulation or ordinance. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations.

An Equal Opportunity Employer - M/F/D/V