Position Summary 

A Routing Coordinator monitors daily delivery requirements and initiates/fields calls, instant alerts, and emails to/from Motor Carriers, client personnel, and field personnel for the purposes of safely coordinating the completion of client deliveries. A Routing Coordinator keeps diligent records of interactions through approved mechanisms (such as DispatchTrack and SalesForce).

Essential Duties and Responsibilities 

The essential functions include, but are not limited to the following:

• Maintaining responsibility for communicating to all stakeholders in a manner that maximizes efficiency and ensures customer satisfaction and carrier compliance
• Answering inbound calls from carriers and customers and assessing and responding to their needs
• Troubleshooting delivery issues alongside motor carrier teams to include locating customer homes, contacting customers, contacting carrier teams to request “go-backs,” and notifying customers of pending time frames or delivery issues
• Providing exceptional service to clients, customers and carriers always
• Following-up with customers to ensure satisfaction after the exception-based solution
• Performing office clerical work, such as filing and organizing
• Working as a team player and contributing to the team accordingly
• Manage logistics services
• Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities) 

• High School Diploma/GED or equivalent experience
• Previous experience as Routing coordinator, Customer Service Representative, or Dispatcher is a plus
• General computer literacy
• Must be a self-starter with excellent interpersonal and communication skills with a talent for customer service
• Must be efficient with strong attention to detail; ability to prioritize tasks
• Must have strong skills in organization and planning; demonstrated ability to work independently and exercise sound judgment and problem solving
• Bi-lingual is a plus

Physical Demands and Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to remain stationary for long periods of time and to communicate effectively with coworkers and outside stakeholders in person, on the telephone and via email and other computer-related messaging. The employee is occasionally required to maneuver about the work areas and manipulate various objects. Occasionally the employee will be expected to move boxes, and manipulate objects in various directions. This position may require extended work hours and travel.