We Are Hiring!

At Riverside, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our organization is running optimally and safely, helping keep the community healthy. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to succeed in our close-knit, safety-focused culture working together as a team. The careers we offer are meaningful because the work we do matters. Join us!

FTE: 0.001000

Shift: Days

Location: RIVERSIDE MEDICAL CENTER

Summary:

The Marketplace Gift Shop Sales Associate will provide outstanding customer service to employees, patients, families, and customers. The associate will be able to handle multiple customers at a time, and have the ability to accurately process transactions through a POS system. The associate will establish rapport with current and potential customers to integrate retail within the healthcare industry. The associate will work well with volunteers and other department staff to create a positive and welcoming environment, while being accountable and responsible for daily tasks with others—such as placing requests for special orders, responding to emails and calls, cleaning and assisting with merchandising, pricing, etc. Associate reports to Gift Shop Supervisor.

Experience/Education Requirements:

•  High School diploma or equivalent
• Retail sales experience (sales, returns, merchandising)
• Ability to perform math functions regarding discounts, and sales transactions.
• Willing to assist with inventory.
• Excellent written and oral communication skills
• Computer experience (email/word/excel)
• Able to work alone without supervision
• Willing to supervise volunteers on your shift
• Friendly, helpful and positive attitude with others
• Familiar with POS and able to learn and utilize system functions properly and efficiently.
• Able to complete deposits accurately

License or Certification Requirements:

• None

Responsibilities:

• Promote retail sales within the healthcare environment and out in our community.

•  Work closely with staff and assigned volunteers
• Respond effectively to multiple customers ensuring all needs are met in a timely manner.
• Assist with inventory control to ensure shelves are stocked and pricing integrity is intact.
• Clean and dust daily to ensure presentation standards are kept, empowering volunteers to assist.
• Communicate issues in a timely manner to the oncoming shift and/or the supervisor.
• Demonstrate ability to merchandise displays.
• Responsible for returns and exchanges.
• Value customer interactions and relationships.
• Understand and implement all policies and procedures regarding cash handling, safety, and security protocols.
• Handle day-to-day activities with staff, patients, and families, logo wear supplier, candy vendors, and floral orders, ordering, inventory, scheduling, and some POS reports.
• Communicate (call, text, and email) consistently with supervisor, volunteer services office, other gift shop staff, and Director to stay abreast in and between shifts, any time off, and during extenuating circumstances on the team.

Education: Essential: * HIGH SCHOOL DIPLOMA

Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. We are ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery and have also been named one of the nation's 100 Top Hospitals by Truven Health Analytics seven times. Riverside is nationally recognized for our specialty programs in obstetrics, trauma, oncology, rehabilitation, geriatrics, occupational health, psychiatric services, and treatment of alcohol and chemical dependency, as well as patient safety. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.

Riverside Medical Center proves that truly progressive medicine is being delivered in Chicago's southwest suburbs and East Central Illinois. Join a team that is not only concerned with providing the best care possible but also with offering a work environment of advancement and growth. Riverside is a place that embraces a culture where opinions count and dedications is respected, where superior performance is rewarded with competitive salaries and excellent benefits.

Other information:

Exposure/Sensory Requirements

Sensory requirements (speech, vision, smell, hearing, touch):
Speech: Needed for telephone communication, communication with customers.
Vision: Needed to read memos and literature.
Smell: Helpful to note presence of electrical/fire safety.
Hearing: Needed for telephone communication, meetings, and listening to customer concerns.
Touch: Needed for computer entry, writing, filing.

Activity/Lifting Requirements

Shift: Days

Percentage of time during the normal workday the employee is required to:
Sit: 10%
Twist: 0%
Stand: 6 0%
Crawl: 0%
Walk: 5 0%
Kneel: 2 0%
Lift: 4 0%
Drive: 0%
Squat: 5%
Climb: 0%
Bend: 3%
Reach above shoulders: 100 %

The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Frequently
Up to 20 lbs: Frequently
Up to 35 lbs: Occasionally
Up to 50 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required

Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Need to lift reports and paperwork.

Need to lift product off displays and walls.

Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 50
Twist: 0
Stand: 200
Crawl: 0
Walk: 150
Kneel: 0
Lift: 50
Drive: 0
Squat: 25
Climb: 0
Bend: 10
Reach above shoulders: 10

Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Often Normal weight: often
Pushing & pulling Normal weight:
Fine Manipulation: Computer key boarding, phone dialing, writing, using calculator, typing.

Repetitive use of foot or feet in operating machine control: Not required.

Environmental Factors & Special Hazards

Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal
Atmosphere:

Special Hazards: None.
Protective Clothing Required:None