Essential Job Functions:

• Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Anticipates customer and store needs by constantly evaluating environment and customers for cues
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Discovers and responds to customer needs
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
• Maintains a clean and organized workspace so that partners can locate resources and product as needed
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
• Follow health, safety and sanitation guidelines for all products
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods
• Maintains regular punctual attendance

Qualifications:

• Must be 18 years or older
• High school diploma or equivalent
• Self-starter with an open mind, positive nature and enthusiastic
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Meets required dress code
• Prepare food and beverage to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Good communication (verbal and written) and interpersonal skills
• Ability to obtain and maintain all necessary licensing

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk
• Must be able to lift up to 35 pounds at a time
• Frequently required to stoop, crouch or kneel
• Must be available to work flexible shifts, weekends and holidays