1 Slot Supervisor Job in Portsmouth, VA
Rivers Casino Portsmouth is Hiring a Slot Supervisor Near Portsmouth, VA
- Yes, will manage supervisors and all Operations-side frontline employees.
- Promotes an environment of Fun, Service, Integrity and Respect in the Slots Department
- Manages and at times directs the daily slot operation and all slot team members during an assigned shift ensuring all activities and job duties are performed according to established Company and departmental policies, procedures and goals and takes corrective action when necessary
- Ensures compliance with Virginia Lottery requirements and pertinent state gaming laws
- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix
- Immediately informs the Slots Director and or Slots Technical Manager of Rivers Casino Portsmouth policy or gaming related irregularities and investigates them as directed
- Provides constructive input and written documentation to team members regarding their work performance, including preparing and presenting performance appraisals
- Ensures the administration of accurate procedures and policies involving all operating activities
- Verifies Attendant variances
- Authorized second verifier as a check signer
- Resolves guest disputes or elevates them when necessary
- Consistently trains and develops Team Members to improve their skill set and provide continuous improvement in guest service
- Maintains constant awareness of services, promotions, and events offered by Rivers Casino Portsmouth and informs guests
- Immediately communicates if a slot guest is playing in an unethical or irregular manner or if a slot team member is working in an unethical manner
- Maintains control logs of keys and radios, ensuring their security on property
- Maintains Team Member files, payroll, and other assigned record keeping
- Maintains a constant awareness of regulatory requirements
- Manages daily labor to business volumes
- Assists in the requested slot marketing efforts as requested
- Must maintain strict confidence of any and all confidential and proprietary information disclosed by Rivers Casino Portsmouth, team member of Rivers Casino Portsmouth, or a guest of Rivers Casino Portsmouth
- Develops business relationships with repeat guests and other business development opportunities
- Assists in managing the strategic direction of the department and property goals
- Assists in audits as directed
- Ensures Team Members have the proper tools to complete their job duties
- Ensures the flow of timely communication across all levels of the department
- Work with other department leaders as necessary to resolve operational matters
- May be required to cover shifts in times of coverage needs
- All other duties as assigned
- Must be 21 years or older
- High school diploma or equivalent
- Some management or supervisory experience
- At least two years of gaming experience
- One or more years of management or supervisory experience
- Previous hospitality experience
- Gaming license/registration as required by jurisdiction(s)
- Excellent verbal and written communication skills.
- Ability to communicate with team members and guests.
- Ability to positively and effectively coach, mentor, and develop Team Members
- Experienced in Microsoft Office Suite/Google
- Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization
- Ability to produce complete and detailed incident reports
- Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.
- Ability to maintain a thorough knowledge of Company and departmental policies and procedures, as well as pertinent state gaming laws.
- Must be able to work in a loud, bright, and/or smoky environment.
- Ability to work flexible shifts and days of the week, including holidays.
Job Summary
Full Time
$48k-82k (estimate)
03/31/2023
06/13/2024
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