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This job positing will close to applicants on 4/2/2024
Rivermark offers a $1.00 per hour differential to employees who are able to assist our Spanish and American Sign Language Speaking members.
Rivermark offers 100% employer paid medical/dental and optional vision insurance for employees. We also offer a 401(k) retirement savings plan. Our new employees enjoy three weeks accrued PTO annually, ten paid holidays, two floating holidays, and three paid volunteer days.
Summary
Engages members and educates them about Rivermarks products and services. Provides service and support to members by handling requests that are sometimes routine in nature. Seeks out opportunities to provide members with new or underutilized products and services.
Primary Duties & Responsibilities
Rivermark is a proud EEO employer. We welcome applicants of all backgrounds including minority and underserved populations.
We celebrate and value diversity in the workplace.
Education/Experience
High school diploma or equivalent. Minimum two years sales experience in a financial institution or minimum two years retail sales experience in a goal-driven environment with proven results.
Requirements – Skills, Job Knowledge & Abilities
1. Exceptional customer service skills, including tact and diplomacy, plus a desire to accommodate the needs of others. Ability to exhibit an inherent ease with others.
2. Advanced knowledge of all Credit Union products and services and related legal and regulatory requirements. Extensive knowledge of the documents and forms required to complete consumer loans, IRAs, business and trust accounts, plastic cards, online banking and bill payment transactions.
3. Ability to multi-task and work seamlessly and efficiently across several different platforms simultaneously.
4. Proficiency with Microsoft Office software, data entry, ten-key calculator, cash counting and math skills.
5. Ability to use judgment and discretion when handling confidential member account information.
6. Strong organizational and time management skills. Proven ability to follow through on tasks with accuracy and pay close attention to detail.
7. Ability to handle processes, product and work flow changes productively.
8. Working knowledge of acceptable negotiable items and member identification.
9. Exceptional communication skills. Ability to build relationships with members through all channels. Ability to effectively communicate one-on-one and in a group setting. Ability to remain calm when helping difficult and/or irate members.
10. Exceptional member service and sales skills in order to meet our members’ financial needs and make contributions toward the achievement of Credit Union goals.
11. Ability to proficiently explain remote delivery channels and options with members.
12. Demonstrates reliability by being punctual and adhering to the daily work schedule.
13. Ability to keep work space organized and tidy.
14. Comfortable being evaluated against performance standards.
15. Research and problem-solving skills in order to identify and resolve issues.
16. Ability to maintain and project the Credit Union’s professional reputation.
Supervisory Responsibility
This position has no direct supervisory responsibility.
Interpersonal Contacts
Continuous contact with members. Frequent contact with employees.
Full Time
$34k-41k (estimate)
03/23/2024
05/11/2024
The job skills required for Member Solutions Specialist include Customer Service, Products and Services, Problem Solving, Microsoft Office, Time Management, Consumer Loans, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Solutions Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Solutions Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Solutions Specialist positions, which can be used as a reference in future career path planning. As a Member Solutions Specialist, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Solutions Specialist. You can explore the career advancement for a Member Solutions Specialist below and select your interested title to get hiring information.