Investment Sales Assistant

FLSA Status: Non-Exempt (Hourly)

RB&T Mission Statement:

As a trusted partner and friend, River Bank & Trust helps our neighbors and the businesses in our communities to reach their financial goals.

Position Summary:

The investment sales assistant is responsible for the development and maintenance of customer relationships through operational excellence and exceptional customer service. This position also provides administrative support to Investment Professionals and assists with other departmental tasks and events.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions include, but are not limited to the following:

• Must be able to efficiently identify all of the customer's needs and excel in referring other products within all of the other lines of business that the bank may offer. This will be done by maintaining knowledge of both personal and business products.
• Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect, while providing accurate and timely information.
• Initial gathering of required information and documentation for account opening.
• Processing customer requests for updates and inquires on brokerage, advisory, and insurance contracts and accounts.
• Working with Infinex back office, insurance companies, and customers to follow up on exceptions and NIGOs on accounts and contracts in process to ensure a timely resolution.
• Collaborating with the Marketing Department to create and maintain social media and advertising content for the department.
• Maintaining familiarity with each advisor's calendar and assist with scheduling appointments and proactively scheduling account reviews.
• Preparing and modifying documents including correspondence, reports, drafts, memos, and emails
• Being familiar with and following applicable policies and procedures.
• Preparing necessary reports for Investment Professionals and management as requested
• Working proactively with investment clients and prospective clients to identify and resolve potential problems and compliance issues to maximize client satisfaction.
• Handling incoming calls and communications including greeting walk-in guests, prospects, and clients.
• Obtaining and verifying accuracy and completeness of information from clients.
• Identify and establishing processes to improve efficiency.
• Assist with organizing and preparing for wealth management /financial services events.

Minimum Qualifications:

• High School diploma or equivalent
• 1-2 years of Administrative Assistant experience

Skills, Abilities & Expectations:

• Stay familiar with and follow policy and procedures.
• Support Management's decisions and goals in a positive, professional manner.
• Stay abreast of regulatory requirements and complete annual compliance training applicable to the position
• Ability to apply general accounting knowledge processes (debits, credits, balancing)
• Assuring customer service is top priority whether internally or externally; treating customers and employees professionally, with courtesy and respect
• Ability to work in a fast-paced team environment, handle multiple tasks, and prioritize work
• Detail oriented and organized
• Excellent interpersonal and communication skills
• Integrity, discretion, and respect for confidential information are absolutely essential
• Willingness to adapt to change
• Work within a variety of different software and web applications
• Able to prioritize duties and effectively manage time
• Analytical and problem-solving skills
• Attend work on a regular basis, on time, and withstand varying degrees of stress
• Excellent interpersonal and communication skills
• Maintaining a professional, business-like appearance and demeanor
• Proficiency in Microsoft Office products to include: Word, Excel, and Outlook

Physical Demands:

The employee will occasionally lift and/or move up to 25 pounds. The employee will regularly sit; talk; hear; and use hands to finger, handle or feel. The employee will occasionally stand; walk; reach with hands and arms; climb and balance; and stoop, kneel, crouch, or crawl. Special vision requirements include close, distant, and peripheral vision; depth perception; and the ability to adjust focus. The noise level in the work environment is usually moderate. The work environment and physical demands are those of a standard retail branch setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Disclaimer:

The above information has been designed to indicate the general nature and level of work performed within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. Incumbent must attend work on a regular basis, on time, and withstand varying degrees of stress. This position description describes the minimum selection requirements to qualify for the position. Promotion and other employment decisions are based on employer needs, being in good standing, fully competent performance, and other non-discriminatory subjects.