Who We Are:

RiseKit’s software enables social services, workforce and education, and employers to effectively collaborate to unlock the potential of untapped talent. Alongside our current customers - include the City of Chicago, City of Memphis, GitLab Foundation, Fortune 500 employers, and major workforce and education nonprofits - we are committed to creating a world where a person’s zip code does not define how high they can rise.

Title: Employer (Client) Success Director

Start Date: Immediate

Duration: Full-time

Compensation: $75k - $90k

Benefits: Medical, dental and vision

Office: Hybrid - Chicago

The Employer Lifecycle Director is an individual contributor that leads RiseKit’s work with employers by finding, providing value, perfecting operations and upgrading employer contracts. In this role, you will have the opportunity to make a meaningful impact on our business by ensuring client satisfaction and providing crucial operations support to our employer success team. If you are a proactive and adaptable individual looking to grow your career in both customer success and operations, we encourage you to apply.

As an Employer Success Director you will:

• Lead employer department, ensure client success, always have a pipeline of candidates for clients, build relationships, manage a team, delegate recruitment marketing, and build a pipeline of business.
• Own enterprise sales outreach to fortune 500 employers and support the full lifecycle sales from outreach to expansion to renewal.
• Grow our channel partnerships and secure new business
• Work cross-functionally with other RiseKit teams to deliver a valuable experience to our free employer customer base to increase free-to-paid conversions.
• Lead establishing our internal operations and process to support customers across their lifecycle, particularly as the company accelerators growth.
• Lead growing the employer success and sales team.
• Collaborate with RiseKit’s marketing team to develop and deliver a digital ad strategy to attract jobs seekers.
• Be a critical part of our growth from today to $10mm ARR to $100M ARR.

You are a strong fit for this role if you:

• You have 3-5 years experience in an early stage startup or high-growth B2B or B2C technology company, preferably pre-series A or earlier.
• Are familiar with Talent Acquisition and Recruiting
• Have experience closing enterprise sales deals, preferred experience selling B2B software to HR Teams at Fortune 500 companies
• Have success scaling sales and/or customer success team and operations during high growth periods (e.g. $1M ARR to $10M ARR).
• Have strong relationship-building skills and consultative sales abilities.
• Are self-motivated, driven, and possess leadership qualities.
• Are a collaborative team player who thrives in a fast-paced environment.
• Have extremely strong organizational skills.
• Have prior experience with Hubspot is a plus.
• Are open to feedback and coaching.

What You Can Expect From Us:

You can expect a fast paced work environment with plenty of opportunities to grow as a professional and to have an impact in the communities we serve.

RiseKit is an equal opportunity employer. We do not discriminate based on race, religion, gender, sexual orientation or criminal background. We value diversity and seek individuals of diverse backgrounds, lived and work experience.

Benefits:

• Unlimited Paid Time Off
• Stock Options
• “Work-from-anywhere” policy
• Health insurance

Job Type: Full-time

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Night shift

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Arlington Heights, IL 60005