Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Under the general supervision of the Supervisor, Housing Social Services, the Social Service Coordinator is responsible for providing case management and recreational services coordination for residents of a senior housing facility. Specific duties and responsibilities include:

• Actively coordinate day-to-day on-site services for residents and ensure all service provision is representative of RiseBoro’s mission
• Conduct non-clinical annual assessments of residents to determine wellness and social needs
• Provide ongoing case management, assistance, and advocacy, providing information and referrals to community services as needed
• Assist clients with benefit entitlements i.e. SSA, SSI, SNAP, Public Assistance, Medicaid, Medicare, and private insurance
• Conduct advocacy for benefit services as needed
• Educate residents on the available on-site and community services
• Prepare and maintain up-to-date resident records/personal information i.e., eligibility information, services provided, and all relevant correspondence
• Document contact with residents, families, and providers
• Conduct monitoring services through home visits and telephone calls
• Deliver services with sensitivity to the client's cultural and socioeconomic characteristics
• Work collaboratively with community partners to ensure residents can age in place, including coordinating homecare services and proper discharge planning from inpatient facilities
• Organize and assist with resident social activities i.e. group birthday parties, picnic trips, and other yearly events
• Organize and conduct outreach for educational workshops based on resident interests and needs
• Provide on-site services weekly for a minimum of two (2) other assigned senior buildings, and coverage to additional sites as needed
• Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed
• Coordinate weekly planned activities and classes; observe classes for program evaluation, and change assessments
• Ensure and encourage resident participation in educational workshops and provide proper translation of materials as needed
• Communicate with on-site property management and maintenance staff on resident issues
• Other related duties as required by the Supervisor

COMPETENCIES

• Experience in social services setting preferred
• Experience in customer or client services required
• Bilingual Spanish/English speaker required
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve as needed
• Ability to work collaboratively as a team and independently
• Ability to develop positive relationships i.e. clients, family members, colleagues, etc.
• Ability to maintain professionalism under stressful situations and maintain confidentiality
• Ability to travel to different sites for home visits and appointments
• Commitment to RiseBoro’s mission, vision, and values
• Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities
• Demonstrated commitment to supporting communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ people, immigrants, justice-involved persons, etc.)

EDUCATION and EXPERIENCE

• High School Diploma or equivalent required
• An Associate or Bachelor’s Degree in social work, psychology, or a related field preferred

EEO/Affirmative Action Policy Statement

It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.