My client is a leading company in their field is looking for a Senior Software Application Support Specialist to join their team.

Location: South Miami

Start: ASAP

Salary: Highly competitive salary benefits

Technical abilities

• SQL Knowledge. Queries, inserts, updates.
• Windows Knowledge. Comfortable moving around in windows server and workstations, command line.
• Comfortable installing and upgrading software and using windows apps such as regedit.
• Windows Server Knowledge would be a great plus
• IIS Web Server
• Adding Users
• Mobile Device Knowledge o Comfortable moving around different mobile devices, Android and IOS.

Our Applications Details

• MSSQL Based
• Written in DotNet/Java
• Runs on MS Windows and IIS.
• Web, Command line and Windows Services, Web Services, Android Apps.
• Hospitality / Cruise focused.

Duties and Responsibilities

• Respond to email and telephone calls from customers for software application support.
• Train Customers both over the phone/WebEx and onsite. So some travel will be required.
• Develop rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques.
• Correct customer data using SQL statements
• Troubleshoot SQL programming using SQL Profiler and debug stored procedures to isolate software issues.
• Document, track, and monitor issues to ensure a timely resolution.
• Learn company's offered software solutions and industry operations.
• Test software releases for web and mobile devices.
• Write new or update existing user manuals and training documentation
• Perform implementation and testing of the company's software at customer sites.

Qualifications

• Highly motivated, self-starter, responsible, and accountable.
• Experience supporting software applications or help desk experience.
• Experience in implementing software solutions at customer sites.
• Have experience teaching, training or giving presentations.
• Demonstrated experience using and troubleshooting Microsoft SQL.
• Possess strong analytical and problem solving skills.
• Have organizational and time management skills
• Have superior customer service skills.
• Be able to multi-task and refocus based on changing priorities.
• Be able to take ownership of projects and show initiative.
• Excellent English oral and written communication skills required.