Overview:

The Food & Beverage Manager will be required to assist with the day-to-day operation of The Ripken Experience – Pigeon Forge concessions areas and operations.

Responsibilities:

• Oversee the Clubhouse Grill, satellite concession stands, and food and beverage for VIP Suites.
• Ensure food orders are prepared in a timely manner and that purchases are completed efficiently in a fast-paced environment.
• Maintain point of sale and inventory control system on a daily basis.
• Secure relationships with food and beverage vendors and place all food and beverage product orders.

• Design and implement a yearly concessions plan (including menus) to increase revenue, increase food and beverage quality, while improving customer service and limiting food and labor costs.

• Receive and store all food and beverage inventory.
• Maintain daily and monthly inventory of all food and beverage items.
• Regularly rotate stock to ensure inventory is available.
• Maintain daily cost of sales, cash control, and inventory.
• Hire and train seasonal concession employees and summer interns.
• Ensure compliance with Department of Labor, DHEC, and OSHA standards.
• Maintain a clean, sanitary, and organized environment within the kitchen and concession stands.
• Perform cost analysis on all products to identify the best options.
• Promote a synergistic relationship with team members in all departments and divisions.
• Ensure professional development by enhancing work knowledge, skills, and abilities.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the General Manager.
• Provide leadership with feedback, ideas, and suggestions on a timely basis.
• Perform all other duties as assigned.

Qualifications:

Required:

• Bachelor’s degree in Business Administration, Marketing, Culinary or related field
• Sales & negotiation experience
• Previous experience in managing a fast-paced concessions operation.
• Excellent verbal and written communication skills
• Excellent organizational skills.
• Computer skills (Microsoft Office)
• Good conflict resolution skills.
• Ability to work in a team environment.
• Ability to work around children, demonstrating patience, empathy, and understanding.
• Ability to handle multiple tasks at one time.
• Effective leadership skills.
• Positive and effective customer service skills
• Good time management skills.
• General knowledge of the game of baseball and softball.

Preferred:

• Culinary background.
• Serve Safe certified.
• Meeting and presentation experience.
• Demonstrated ability to work in fast-paced, stressful environment.
• Familiarity with DHEC, OSHA, Department of Labor regulations and policies.

Working Conditions / Special Physical Requirements:

• Stand or walk for long periods of time.
• Routinely exposed to extreme hot/cold weather conditions.
• Required to work flexible schedule based on the needs of the business.
• Routinely required to work extended hours of time including week days/nights, and weekends