52 Call Center Agent Jobs in Las Vegas, NV
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Rio Hotel & Casino is Hiring a Call Center Agent Near Las Vegas, NV
- Cultivate return business by communicating the company’s philosophy of hospitality in all customer interactions.
- Eagerly demonstrate a complete working knowledge of all Rio property room types, room amenities, restaurants, shows, and general knowledge of the hotel/casino.
- Promote and market upsells of rooms and suite types, restaurants, and shows.
- Continually provide the highest level of customer service.
- Verify availability and confirm reservations.
- Responsible for changing, canceling, and reconfirming existing and future reservations as necessary.
- Track and follow established room block and restrictions when notified by management.
- Call transfers to other departments when necessary.
- Forward and deliver guest correspondence when requested.
- Answer all incoming calls in a timely manner.
- Ensure department business is carried out in an effective and proficient manner.
- Maintaining confidentiality of department affairs.
- Performing all duties deemed necessary for the success of the department.
- This position does not have supervisory responsibilities.
- Minimum of one year of customer service experience preferred.
- Excellent verbal communication skills with a consistent pleasant tone and positive sentiment.
- Excellent organizational skills with the ability to multi-task and perform under pressure.
- Aptitude to learn multiple computer systems.
- Basic computer skills including knowledge of function keys, using a mouse, basic navigation, and Microsoft Office necessary.
- Practical proficiency of Hotel/Casino Property Management Systems – Opera preferred.
- Ability to multi-task within multiple telephone queues and systems.
- A positive attitude and ability to be a team player are essential.
- Ability to work any shift – all hours, all days of the week, day, afternoon, swing, graveyard.
- High School Diploma or equivalent.
- At least 18 years of age.
- Prior Call Center, Room Reservations, or Front Desk Hotel and/or Casino industry experience preferred.
- Bilingual preferred.
- Must be able to qualify for licenses and permits required by federal, state and local regulations.
- Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting.
- Must be able to regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds unassisted in the performance of specific tasks as assigned.
- Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
- Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
- Close spaces while working with others.
Job Summary
Full Time
$34k-44k (estimate)
11/14/2023
05/02/2024
HOT SPRINGS, AR
50 - 100
2011
<$5M
Related Companies
The job skills required for Call Center Agent include Customer Service, Call Center, Microsoft Office, Promotion, Verbal Communication, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Agent positions, which can be used as a reference in future career path planning. As a Call Center Agent, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Agent. You can explore the career advancement for a Call Center Agent below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Agent job description and responsibilities
Call center agents are at the frontline of providing solutions to customers’ problems.
02/14/2022: Killeen, TX
Call center agents need a cache of polite phrases to use when talking with customers.
01/08/2022: Syracuse, NY
Call center agents not only listen to customer complaints, but they also process requests.
03/10/2022: Wilmington, DE
Make sure agents are aware of the call length and offer to call customers back so as to not keep them waiting.
01/23/2022: Danbury, CT
Manage difficult customer situations and transfer calls to appropriate persons when necessary.
01/22/2022: Altoona, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Agent jobs
A call center agent performs a number of functions that are more than just picking up calls.
12/21/2021: Riverside, CA
They are currently hiring for work at home call center agent positions.
01/13/2022: Indianapolis, IN
Learn to deal with angry customers.
02/07/2022: Oklahoma City, OK
Problem-Solving and Flexibility.
12/22/2021: Saint Paul, MN
Use a Calm Soothing Tone of Voice.
01/04/2022: Louisville, KY
Step 3: View the best colleges and universities for Call Center Agent.
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