CLIENT CARE REPAIR TECHNICIAN

Welcome to RIMOWA, the first German Maison of the LVMH Group. We are a global lifestyle brand with a mission to create the essential tools for a lifetime of travel. For more than 120 years, we’ve dedicated ourselves to develop unique products where function coexists with luxury, heritage with innovation, and craftsmanship with design. At RIMOWA we believe that great ambitions demand resilient companions. It’s why our tools are created with longevity in mind. Because the most meaningful journeys last more than a trip, they last a lifetime.

Please join us to discover your own.

WHAT WE HAVE TO OFFER:

The Client Care Technician serves clients by performing repairs and troubleshooting any problems that arise with damaged luggage.

YOUR RESPONSIBILTIES:

· Inspect used and returned products to determine the requirement for repair.

· Repair or replace defective or worn-out parts and components using hand, power, or specially designed tools

· Test and adjust repaired products for proper functioning as per company standards

· Determine estimates for repair cost on used and returned products regarding both labor and material required

· Inspect new products to determine manufacturers’ defect or shipping damage to communicate to necessary parties

· Operate computerized inventory record keeping and re-ordering systems for internal and external tracking of the service & repair department needs, stock supplies and requests

· Assist Head Technician on training of CC Technician Trainee and/or store employees

· Load, unload and move materials either manually or with hand operated equipment

· May perform other material handling activities such as counting, weighing, sorting, packing and unpacking for the service & repair department requirements

· Ensure that standards for safe working conditions are observed per OSHA regulations

· Responsible of daily cleaning of work areas and equipment

*These duties outlined reflect the Job description as accurately as possible at this time. Duties are subject to change at the discretion of Management.

PROFILE:

We would like to speak to professionals who possess at least two years’ experience in a manufacturing/technical environment with hands on experience using small hand tools.

Furthermore, we seek:

· Completion of a High School diploma or equivalent education required

· Mechanical background using hand and power tools a must

· 3-year experience as a machine operator or an assembler in manufacturing is preferred

· Working within repairs of industry product (luggage) required

· Attention to detail and quality would be a high personality trait standard

· Ability to work independently

· Ability to lift 25lbs repeatedly

Working Conditions:

Ability to work under pressure, attention to detail, moderate lifting. manual dexterity, hand-eye co-ordination, standing for extended periods, use of power tools, reading text, document use, numeracy, writing, oral communication, working with others, problem solving, decision making, critical thinking, job task planning and organizing, significant use of memory, finding information, computer use, continuous learning

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person