Description

The Rental Inside Sales Representative is responsible for successfully providing excellent customer service and building effective relationships with current and prospective customers across the dealership. 

WHAT YOU'LL DO

•  Prospecting and Lead Generation, Customer Engagement, Product Knowledge, Cross-functional Collaboration and Sales Reporting. 
• Compiles lists of prospective customers for use as sales leads, based on information from cold calls, newspapers, business directories, industry ads, trade shows, Internet Web sites, and other internal and external sources.
• Uses a call plan to call on regular and prospective customers to solicit orders or talks with customers on sales floor, by phone, or via internet.
• Maintain accurate customer account information
• Maintain a call list
• Generate maximum profitability with customer lists and walk-in traffic
• Maintain knowledge of all product lines and understand marketing programs to ensure effective representation
• Establish and maintain effective working relationships with customers, in person, over the phone, and in writing to exceed customer expectations and needs
• Enters new customer data and other sales data for current customers into computer database.
• Assist in implementing department marketing programs designed to increase customer awareness of existing equipment, service needs, and provide information concerning the availability of products
• Build and maintain effective relationships within the Riggs organization and with client base
• Continued education/training on equipment product lines offered by Riggs
• Responsible for long-term satisfaction of customers
• Attend trade shows to promote product and Riggs
• Assist in lead generation and qualification of those leads

Requirements

WHAT YOU'LL NEED

• Ability to gather and analyze information skillfully, and sometimes develop alternative solutions;
• Ability to work in group problem solving situations
• Ability to manage difficult or emotional customer situations and responds promptly to customer needs.
• Ability to speak or communicate clearly and persuasively in positive or negative situations – Bi-lingual a plus!
• Demonstrated group presentation skills and willingness to participate in meetings.
• Ability to set and achieve ambitious goals, demonstrate persistence and overcomes obstacles, and self-measure against standard of excellence.
• Respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• 1-5 Caterpillar or Competitor Sales Experience preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Excellent verbal and written communication skills
• Valid driver license and clean driving record.

IMPORTANT INFORMATION

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Employee must be able to lift 25 lbs of force occasionally and 10 lbs of force frequently.

The employee is rarely exposed to wet and/or humid conditions; moving mechanical parts and outside weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The noise level in the work environment is usually quiet to moderate.

This is an inside sales role with minimal overnight travel expected.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Salary/ Non-Exempt/Inside Sales

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)