Richmond Professional Lab is a commercial photofinishing lab located at 7545 Midlothian Turnpike. We edit, print, and ship photo-related orders for over 3000 professional photography studios operating in all 50 states. We maintain a broad product line, which includes small and large format photographic prints, canvas wraps, vinyl banners, t-shirts, holiday cards, ornaments, and mugs. We value inclusivity within the workplace and pride ourselves in our diverse and welcoming staff.

We are looking for an experienced Photo Lab Manager to oversee the overall successful functionality of the Full-Service Department. We work in a fast-paced environment and are passionate about finding ideal candidates to help our organization succeed. Our goal is to create a motivated and positive workspace with associates who are eager to learn and grow. We maintain a staff of just over 100 permanent associates, plus 200 seasonal associates depending on the time of year. Our business is highly cyclical, with two busy seasons per year – spring and fall. This position will lead the Full-Service team and serve as the primary resource for the Full-Service Department. The Full-Service Manager will become knowledgeable in all facets of the organization, with a strong focus on developing workflows and analyzing daily metrics to maximize the efficiency and accuracy of the Full-Service Department. The Full-Service Manager will strongly focus on employee training, delegating tasks and requirements, and increasing overall customer satisfaction.

The Full-Service Manager will report to the Operations Manager and provide insight into the success and functionality of the Full-Service Department. Our ideal candidate will have a drive to meet and exceed all presented standards, a passion to coach and develop the team to provide exemplary service to clients, and communicate with all parties (both internal and external) to put the organization in the best possible position for success. This position requires a high level of organization, a strong sense of motivation, and successful experience working with building and maintaining positive customer relationships. This is a great opportunity to be an integral part of the growth and success of the whole organization.