Located in Boone, North Carolina, Rhode’s Motor Lodge is a soon to open 54-room renovated and reimagined mid-century motel that captures the spirit of adventure and the essence of the High Country in both design and attitude. Our hip, one-of-a-kind boutique hotel features stylish design, a lively restaurant & bar, and an outdoor adventure vibe, making it an authentic hospitality experience for both travelers and locals. Our down-to-earth brand of hospitality is reflected in our welcoming and warm atmosphere. We don’t know a stranger here and everything we do is centered around our guests.

About LODEN Hospitality

LODEN Hospitality is a hospitality development and management company based in Raleigh, NC. You will be joining a fun team of people delivering warm welcomes and unforgettable hospitality experiences to everyone who comes through our doors. Every day we support each other in exercising our creativity, embracing challenges, and serving our guests and community. In addition to Rhode’s Motor Lodge, we also own and operate The Longleaf Hotel & Lounge in Raleigh, Aloft Durham Downtown, Hampton Inn & Suites Raleigh Midtown, Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park, and Guest House Raleigh.

LODEN Hospitality is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need.

Primary Responsibilities: As the Service Manager, you will play a pivotal role in overseeing the efficient flow of operations at Canteen, with a particular focus on building a bridge between the kitchen, bar, and service floor. Your responsibilities will extend beyond traditional managerial duties to encompass leadership, quality assurance, service excellence, compliance, and financial oversight.

Job Requirements:

Leadership

• Be a leader in creating a positive work environment, hiring, training, scheduling, and managing a united service and kitchen.
• Partner with the culinary team and director team to foster a collaborative and inspired work setting.
• Clearly communicate and instruct the team in standards and steps of service to achieve consistent, high-quality, memorable guest experiences.

Expedition and Coordination:

• Collaborate with kitchen and service staff to streamline food preparation and ensure timely delivery to guests.
• Oversee the expediting process, maintaining quality and presentation standards.

Quality Assurance:

• Conduct regular inspections of food and beverage items to guarantee adherence to established standards.
• Address any discrepancies or issues in food quality promptly and effectively.

Service & Guest Satisfaction:

• Respond to guest inquiries, proactively support service team members, and maintain a strong presence on the floor to anticipate and address issues.
• Investigate and resolve guest concerns.
• Collaborate with the service team to address guest feedback and concerns.
• Work proactively to enhance the overall dining experience for guests.
• Actively participate on the service floor to help engage guests, resolve issues before they arise, and help smooth out any problem areas.

Staff Training & Scheduling:

• Train and mentor kitchen and service staff on efficient expediting procedures.
• Foster a collaborative environment between kitchen and service teams.
• Ensure the service team is well briefed on both food & beverage menus (including major allergens, modifications that can and cannot be made, and re-fire timelines).
• Develop bi-weekly work schedules for bar and service teams.
• Ensure optimal staffing levels to meet operational demands.
• Create schedules that align with budgetary constraints, optimizing staff hours for cost efficiency.
• Identify and implement cross-training opportunities for flexibility in schedule.

Financial Oversight:

• Receive orders from vendors and oversee the procurement process, ensuring timely and quality ingredient deliveries.
• Enter invoices into M3, maintaining accurate and organized financial records.
• Execute daily cash handling procedures following SOP to ensure accurate recording, secure storage, and timely deposit of cash revenue.
• Facilitate the daily recording and reconciliation of employee tips, ensuring accurate distribution and compliance with applicable labor laws.
• Facilitate and participate in monthly beverage and food inventory.

Menu Updates:

• Work with culinary team and Director of Hospitality Operations to ensure menu roll outs are timely, on trend with season, and within cost of good goals.
• Communicate with Marketing Manager 2 weeks in advance of major menu edits.
• Train staff on menu updates.

Inventory Management:

• Monitor and manage food & beverage inventory to minimize waste and optimize freshness.
• Coordinate with suppliers to ensure timely and quality ingredient deliveries.

Health Inspections:

• Regularly communicate and build a positive relationship with the state health inspector.
• Stay updated on health and safety regulations to ensure compliance.
• Conduct regular training sessions for kitchen and serving staff on health and safety protocols.
• Ensure all team members are knowledgeable about hygiene practices and food safety standards.
• Develop and implement detailed plans for health inspections, outlining responsibilities and timelines.
• Coordinate with relevant departments to address potential compliance issues in advance.
• Act as the primary point of contact during health inspections, guiding the inspector through kitchen and dining areas.

Knowledge, Skills, and Abilities:

• Proven experience in a food & beverage management role.
• Thorough understanding of state health regulations and food safety standards.
• Excellent communication and leadership skills.
• Ability to plan and execute effective training programs.
• Strong problem-solving abilities to address compliance issues promptly.

Physical & Mental Demands:

• Willingness to periodically work longer or more irregular hours when needed.
• Stress management: manages stress in a professional manner.
• The employee frequently is required to use hands and fingers and must reach with hands and arms.
• The noise level in the work environment is usually moderate, typical of a hotel/restaurant setting.

Requirements:

• Proven experience in a similar role within the food and beverage industry.
• Strong knowledge of kitchen operations, expediting processes, and food safety standards.
• Excellent communication and leadership skills.
• Detail-oriented with a commitment to maintaining high-quality standards.
• Ability to work in a high-paced environment and handle pressure gracefully.

Compensation:

• Subsidized Health Insurance
• Paid time off and paid holidays: Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day
• Discounted rates at LODEN Hospitality Managed Properties at 6 months of consecutive employment. *Based on availability*

Service Principles We Live By:

• We always respond with what we can do, not with what we won’t do
• We go above and beyond by delivering more than expected.
• We believe that having empathy is an essential characteristic in how we deliver awesome service.
• We believe in being our authentic and genuine selves by treating everyone with respect and care.
• We believe in remaining true to our word and with integrity.
• We believe that our places should feel like home. If a guest needs something, we work to make it so.

Interested candidates, send resume to lesley@lodenhospitality.com

LODEN Hospitality is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit, and business need. LODEN pays competitive wages and offers a working environment that encourages individuality and creativity.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 38 – 45 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Every weekend

Shift:

• 8 hour shift
• Evening shift

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Boone, NC 28607 (Required)

Ability to Relocate:

• Boone, NC 28607: Relocate before starting work (Required)

Work Location: In person