The training specialist, deliver training programs that meet employee learning needs using a variety of delivery methods, including instructor-led, stand-alone and computer based training. Communicate system changes and update documentation accordingly. Serve as a key training resource and consultant for Global Operations delivering needed training.

• Deliver training and education programs that improve job skills and prepare employees to leverage RGA system enhancements using proven platform and one-on-one techniques that facilitate participation while employing accepted adult learning methodologies.
• Collaborate with Training Team members and/or Subject Matter Experts (SMEs) to make updates to maintain existing handouts, job aids, and resource materials.
• Collaborate with Global Operations Business Owners to maintain end-user manuals for system changes/enhancements that support accepted processes and procedures while increasing employee productivity and accuracy.
• Conduct pre and post-course assessments as appropriate demonstrating knowledge or skill transfer improvements that meet or exceed stated objectives and enter training results into tracking logs.
• Consult with Global Operations Business Owners to identify needed employee training, assess job improvements following delivery of training and education programs and modify programs accordingly based on job improvements and post-course evaluations.

Education and Experience

Required

• Bachelors degree or equivalent experience
• 0-3 years equivalent related experience in platform training
• 0-3 years experience in the insurance, reinsurance or financial services industry

Preferred:

• Bachelor’s degree in Education, Liberal Arts, Humanities, or Psychology
• Progress toward FLMI, ALHC or other relevant professional accreditation
• Change management experience

Skills and Abilities

Required:

• Basic Microsoft Word skills
• Intermediate Microsoft Excel skills
• Basic Microsoft Outlook skills
• Basic SQL skills
• Basic Query skills
• Must be flexible and adaptive to change
• Advanced written and oral communication skills
• Takes initiative and is accountable
• Ability to translate needs/processes into replicable training materials for delivery
• Investigative skill ability
• Ability to multi-task
• Basic goal setting skills
• Change initiation skills
• Basic analytical and problem solving skills
• Ability to share and impart knowledge
• Value judgment ability
• Ability to balance detail with departmental goals/objectives
• Ability to work independently
• Ability to work well within a team environment and seek involvement from others to solve problems
• Ability to train others using proven platform training skills
• Ability to conduct one-on-one training
• Demonstrated adult learning skills
• Ability to negotiate and persuade others
• Ability to deal with conflict
• Ability to read and interpret treaty language, and apply it appropriately
• Intermediate knowledge of accounting/finance
• Demonstrate and understanding of accounting functions and impact on financial results
• Ability to travel domestically and internationally (up to 10%)

Preferred:

• Intermediate Query skills
• Intermediate analytical and problem solving skills

Reinsurance Group of America, Incorporated (NYSE: RGA) is one of the largest global providers of life reinsurance, with offices around the world. RGA delivers expert solutions in individual life reinsurance, individual living benefits reinsurance, group reinsurance, financial solutions, facultative underwriting, and product development. Our mission is to enhance our clients' prosperity by supporting their financial and risk management capabilities.

RGA offers an array of benefits including flexible plans for medical, dental and vision coverage; 401(k) plan with generous employer match; Life and Accidental Death and Dismemberment Insurance; Short-term and Long-term Disability coverage; Employee Assistance Program; Paid Time Off; and other benefits designed to provide the flexibility to choose a plan that meets your needs. Pay is based on a number of factors including market data, a candidate's skills and experience commensurate with a role, etc. Colorado residents' salary range: 54,435 - $77,755 bonus.

#LI-OJ1