Founded in 2007, Rethink Ed, a division of Rethink First, is an educational technology company headquartered in New York City that is transforming the way teachers and students learn, grow, develop, and succeed—in school and in life. Rethink Ed helps school districts end the struggle to create healthy, positive cultures of learning to bring out the best in administrators, teachers, students, and parents. With evidence-based learning solutions, technology-based tools and resources, and on-demand video instruction created by a team of educational and clinical experts, Rethink Ed’s four platforms (social and emotional learning for all learners; training and professional development for all staff; step-by-step behavior interventions; and educator- empowering skills curriculum) are changing the world one student, one teacher, one classroom at a time. 
 
The Senior Account Manager will be responsible for managing a portfolio of clients, responsible for client growth, driving cross-sell opportunities and product awareness. 
 
The ideal candidate has a strong passion for education, comes from a SaaS background, and thrives in a fast-paced environment.
 
Primary Job Responsibilities 

• Identify and drive new opportunities to expand the relationship with our current customers and drive revenue growth by finding ways to deeply understand customer’s challenges, objectives, and become a trusted strategic adviser
• Develop key relationships with district executives and decision-makers at the customer base to identify opportunities that create a healthy pipeline (3-4X’s your quota)
• Develop account plans by gaining a deep understanding of each district’s strategic plans and connecting those needs with our product offering. Work collaboratively with key customer decision makers to ensure our products and services are driving continued value and proposing new solutions that will meet their objectives and expand our footprint with the customer
• Demonstrate an understanding of budget cycles and contract options preferred by our clients, including the structure of fees
• Track Key Activities: Ensure all communications are recorded in Salesforce on a daily basis and knowledge is shared across the business
• Understand and communicate the business and customer value for new products, features, and upcoming releases, and educate customers to drive product adoption
• Identify customer training needs and partner with DEP team to provide input regarding training needs and full scope of work
• Fully meet your key performance metrics as provided to you by your manager
• Achieve or exceed your annual quota
• Other responsibilities as assigned by your manager

Qualifications: 

• 3-5 years of experience leading strategic customer accounts and proactively managing customer relationships or district level equivalent
• Able and willing to travel 75% of the time 
• Ability to effectively engage and influence a variety of audiences at all levels of business
• Excellent influencing, negotiation and presentation skills, particularly as they are aligned to client goals and needs in order to drive return on investment
• A focus on the relationship, ability to gain trust through communication, expectation setting, and completion of planned deliverables
• Strong business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships 
• Demonstrable experience in negotiation and meeting client requirements
• K-12 ed tech experience, previous teaching experience a plus 
• Experience liaising with internal and external teams, with the ability to communicate and recommend solutions to fit the customer’s requirements
• Strong customer experience orientation, providing exceptional customer service in all interactions, including in-person and virtually
• Exceptional verbal and written communication skills, with the ability to adapt communication style to fit the needs of the audience. Strong presentation skills at all levels of leadership
• Resourceful and detail-oriented, with strong organizational and troubleshooting skills
• Demonstrated ability to gather insights from customer data and make data-driven decisions
• Ability to interpret contracts and terms and conditions
• Experience managing a book of business in SaaS based solutions
• Executive presence and can concisely articulate value to anyone, at any level within our customer base 
• Passion for business strategy and customer success 
• Experience with tools like Gainsight and Salesforce 

Location: Remote opportunities are available to candidates who reside in Texas.

Our commitment to an inclusive workplace 

RethinkFirst is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities. 

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