Job Description

Position: Manager

Department: Operations

Reports to: Regional Manager

Job Accountabilities: To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Restaurants Inc.

ESSENTIAL DUTIES: 

· Supervise shift operations and assistant managers / supervisors.

· Supervise shift operations.

· Complete opening and closing duties.

· Strictly follow company cash handling procedures.

· Manage overall restaurant budget.

· Promptly and professionally handle guest comments.

· Communicate all employee issues/complaints to management team through manager log and/or emails.

· On going employee development using One-On-Ones.

· Performance Reviews on an ongoing basis.

· Follow and understand company procedures at all times including crisis situations.

OTHER DUTIES:

· Maintain performance standards and motivates team through positive role modeling

· Adhere to all Best Practices.

· Departmental responsibilities, (i.e. Supervisor, Service Manager, Chef see job expectations).

· Interview, hire and train personnel-ongoing.

· Practice safe food handling procedures and enforce safety procedures in restaurant.

· Understand and report Workers’ Compensation and General Liability Claims using proper procedures.

· On going completion of Projects as assigned.

· Conduct orientations as needed.

· Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).

· Other functions assigned by management.

Job qualifications:

Experience:

· Minimum of 3 years working in restaurant environment.

· Minimum of 1 year General Manager experience preferred.

Knowledge, Skills, and Ability:

· Ability to be self-starter. 

· Strong interpersonal skills. 

· Strong organizational skills.

Physical Requirements:

· 100% Walk and stand.

· 90% Communicate with patrons and staff.

· 50% Operate cash register and POS/TMX system and cash handling.

· 25% Reach, bend, stoop, wipe, and lift up to 50 pounds.

Education:

· Degree preferred.

Employees are held accountable for all duties of this job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Revision Date: January 1, 2003