3 Service Delivery Lead Jobs in Crane, IN
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RESOURCE MANAGEMENT CONCEPTS INC is Hiring a Service Delivery Lead Near Crane, IN
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.
RMC is hiring an IT Service Delivery Lead to support NSWC Crane. The ideal candidate will have a variety of experience providing Information Assurance and Cybersecurity solutions for customers across the DoD.
Job Details:
• The Service Delivery Lead will be responsible for leading the ACTR Team, which includes staff oversight and management, schedule management, ticket tracking, assignment of tasks, and task follow-up.
• Provides support to projects tied to NMCI including annual WIN 10 updates, Flank Speed (Microsoft 365) migration, upcoming mobile device refresh, SIPR Kiosk Refresh, and facility SIPR capability expansion.
• Provides check-in/check-out supporting for incoming and outgoing personnel including NMCI Account requests, NMCI Hardware requests, and mobile device requests.
• Provides support issuing, configuring, and troubleshooting government-issued iPhones and mobile devices; configure mobile access to NMCI email
• Responds to requests for assistance, troubleshoots problems and advises on the appropriate action
• Maintains logs and other documentation for analyses.
• Provides support with Flank Speed questions and troubleshoots problems
• Delegate tasks and set deadlines
• Oversee day to day operations
• Monitor team performance and report on metrics
Required Experience:
• Five (5) years of full-time professional experience leading Service Desk, Service Delivery, or Tier 1-2 Technical Teams
• CompTIA Security or equivalent
• Active Secret Clearance
Preferred/Desired Skills:
• Computing Environment Certification
• Microsoft 365 experience is preferred; Flank Speed experience
• Mobile device experience
• Asset Management experience
• Tier 1 helpdesk experience
RMC employees may be subject to current COVID protocol requirements in order to access government facilities.
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Job Summary
Full Time
Business Services
$63k-81k (estimate)
02/05/2024
04/30/2024
rmcweb.com
KING GEORGE, VA
50 - 100
1990
RICHARD GAST
$10M - $50M
Business Services
Related Companies
About RESOURCE MANAGEMENT CONCEPTS INC
RMC is a dedicated small business provider of exceptional management and technology solutions. We have a strong commitment to being a preferred employer by offering interesting and challenging work along with great benefits. Our highly-trained employees are consistently recognized for providing high-quality and creative solutions for challenging problems. RMC's customer base includes various U.S. Navy, Air Force, Transportation Security Administration, and Customs and Border Protection customers spread across 19 states and Washington, D.C.
The job skills required for Service Delivery Lead include Service Desk, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Delivery Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Delivery Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Delivery Lead positions, which can be used as a reference in future career path planning. As a Service Delivery Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Delivery Lead. You can explore the career advancement for a Service Delivery Lead below and select your interested title to get hiring information.
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