3 Guest Service Supervisor - Now Hiring Jobs in Aurora, CO
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Residence Inn - Denver Airport is Hiring a Guest Service Supervisor - Now Hiring Near Aurora, CO
Aurora, Colorado
The purpose of a Guest Services Supervisor is to assist the Guest Service Manager by overseeing the responsibilities of the Front Office staff ensuring that the guests are being serviced in a professional and competent manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- -Work with Guest Services Manager to train and monitor front office staff.
-Monitors Guest Service Scores daily and takes action to improve guest satisfaction through training, coaching and problem resolution.
-Communicates with the Engineering Department regarding any maintenance requests from the guests.
-Communicates with the Housekeeping Department regarding guest rooms and requests.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
-Has full understanding of software system and assists with reservations, and checking guests in and out of the hotel.
-Knows how and where to post all charges.
-Handles checks and credit cards received from the guests for payment of hotel charges.
-Knows all room rates.
-Assists the Guest Service Manager by handling special requests, group blocking and unusual circumstances.
-Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
-Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
-Performs any other duties as requested by supervisor.
DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.
Associate demonstrates a high QUALITY of work:
- -Demonstrates accuracy and thoroughness.
-Monitors own work to ensure quality.
-Provides the best possible service to clients and customers.
- -Meets or exceeds productivity standards.
-Produces adequate volume of work efficiently in a specific time.
- -Responds to requests for service and assistance.
-Demonstrates the desire and ability to provide high quality service to both internal and external customers.
-Solicits customer feedback to improve service.
- -Asks for and offers help when needed.
-Includes appropriate people in decision-making.
- -Takes responsibility for own actions.
-Performs work with little or no supervision; works independently.
-Can be relied upon regarding task completion and follow up.
Job Summary
Full Time
$41k-56k (estimate)
03/09/2023
04/25/2024
The following is the career advancement route for Guest Service Supervisor - Now Hiring positions, which can be used as a reference in future career path planning. As a Guest Service Supervisor - Now Hiring, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Supervisor - Now Hiring. You can explore the career advancement for a Guest Service Supervisor - Now Hiring below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
05/05/2022: Portsmouth, NH
Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.
05/03/2022: San Antonio, TX
Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
03/27/2022: Port Arthur, TX
Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.
03/28/2022: Columbia, SC
Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.
04/19/2022: Waco, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Supervisor jobs
They must meet or exceed guest expectations on very occasion.
04/20/2022: Denver, CO
A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
03/04/2022: Ann Arbor, MI
Establish clear performance expectations.
02/13/2022: Laramie, WY
A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
02/18/2022: Mobile, AL
Ask customers to provide feedback on agents and customer service experience.
04/11/2022: Saint Paul, MN
Step 3: View the best colleges and universities for Guest Service Supervisor.
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