Join RES Physical Medicine and Rehab, where exceptional patient care is at the heart of everything we do. Our dedicated team is committed to helping patients manage pain and heal from life's challenges through innovative, non-invasive treatments. We're seeking passionate individuals who share our commitment to excellence and want to make a difference in our community. Whether you're new to healthcare or a seasoned professional, RES offers the support and opportunities for growth to help you succeed. Join us in shaping a brighter future for healthcare in Western New York. Apply now! Visit our website (www.respmr.com) for more information.

Front Office/Receptionist

General Purpose Attend to patients on the phone and in person. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support delivery of quality patient care.

Main Job Tasks and Responsibilities

• Greet patients
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Answer incoming calls and handle inquiries
• Transfer calls as required
• Schedule patient appointments
• Collect co-pays and payments
• Obtain external medical reports as required by medical professionals
• Respond and comply to requests for information
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality

Education and Experience

• High school diploma
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Experience with MEDENT is preferred
• Experience with No Fault and Workers Compensation Insurance is preferred
• Familiar with common No-Fault and Workers Comp forms such as MG-2s, C-4’s, Board Decisions, Prior Auths…
• Ability to work in other areas of the business as requested by management
• Flexible work schedule is desired

Key Competencies

• Communication skills
• Information collection and management
• Planning and organizing
• Attention to detail
• Customer service skills
• Adaptability
• Confidentiality

Generous Compensation Package:

• Competitive hourly rate
• Health insurance, profit sharing, and 401K plan
• Paid training
• Generous paid time off to include paid holidays, vacation, and personal time.
• Gratifying career growth and development

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person