The Client Success Analyst will handle client inquiries and add-on projects while providing a high level of technical support to the Intapp user community. This full-time position offers a strong career growth opportunity to develop valuable professional services skills working among an enthusiastic team. The analyst will ensure all high priority issues are addressed in a timely and efficient manner. What you will do: Consultative Support: The Analyst is expected to fully learn the Intapp DealCloud platform and services, and will be responsible for offering client best practices and a consultative approach to ongoing client support Client Education: Assist clients with questions regarding training, platform configuration, work flow and new processes Client Satisfaction and Product Adoption: The Analyst must ensure that his/her assigned clients are “raving fans” of the product, service and company. You will analyze success metrics to determine adoption trends and collaborate with the Account Management team on how to improve adoption for specific clients Quality: The Analyst will be responsible for delivering an exceptional level of solution quality in the eyes of our clients What you will need: Client Success or Technical/Product Support experience required Strong Excel skills and competency with Windows OS and Microsoft Office suite required An undergraduate business, computer science degree or other related degrees or experience Strong written and verbal communication skills, and be able to work effectively in partnership with clients Superior troubleshooting, evaluative, and technical problem-solving abilities Self-motivated, strong work ethic, and a “whatever it takes to get it done” mentality Willingness to roll-up up your sleeves to get the job done while contributing to the overall success of the company Strong organizational skills and is an effective planner What you will gain at Intapp: Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We’re committed to creating a modern work environment that’s connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer: Competitive base salary plus variable compensation and equity Generous paid parental leave, including adoptive leave Traditional comprehensive benefits, plus: Generous Paid Time Off Tuition reimbursement plan Family Formation benefit offered by Carrot Wellness programs and benefits provided by Modern Health Paid volunteer time off and donation matching for the causes you care about Home office stipend Opportunities for personal growth and professional development supported by a community of talented professionals An open, collaborative environment where your background and contributions are valued Experience at a growing public company where you can make an impact and achieve your goals Open offices and kitchens stocked with beverages and snacks #LI-HY1 Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks if applicable to the position. Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers. At Intapp we’re creating a welcoming environment that promotes teamwork, collaboration, and enhanced performance. We bring together the perspectives of individuals from all backgrounds, experiences, preferences, and beliefs to create better outcomes for our clients, our people, and our communities. We foster a culture of individuals who are dedicated to listening to our clients and our partners — and we’re focused on innovating our industry, one firm at a time. Our technology helps professionals unlock their teams’ knowledge, relationships, and operational insights to increase value for their firms. Using the power of Applied AI, we make firm and market intelligence easy to find, understand, and use. With Intapp, professionals can apply their collective expertise to make smarter decisions, manage risk, and increase competitive advantage. The world's top firms — across accounting, consulting, investment banking, legal, private capital, and real assets — trust Intapp’s industry-specific solutions to drive new growth and multiply opportunity.