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Customer Support Manager
About us
We started Repfabric in 2012 to solve the unique challenges of sales call efficiency for multi-line selling and the business aspects of running a rep agency. Our intent was to improve our own rep firm. As it turned out, other agencies wanted it too.
Our founders imagined a better way to efficiently track opportunities, automate reporting, and streamline communication up and down the supply chain. This innovation of practical design leverages daily work duties by way of simple, quick, and easy-to-use button clicks to generate a monster sales reporting/management system for all parties, reps and their manufacturers alike.
The Customer Support Manager primary responsibilities include:
Key responsibilities include working with the Customer Service team, the Data team and company management to regularly identify top user issues and define the best alternatives to fix the problem.
The Customer Service Manager should review tickets and audit user calls to help develop the skills of the Customer Service Agents so they can improve their, communication, technical and problem-solving skills. Impactful position that works directly with all department heads in a small, high growth company.
ONLY Candidates located in the Tampa Bay area will be considered.
Responsibilities:
Required Skills/Abilities:
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Additional Information:
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Work Location: In person
Job Type: Full-time
Pay: $52,000.00 - $58,500.00 per year
Benefits:
Schedule:
Experience:
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Ability to Relocate:
Work Location: In person
Full Time
$113k-148k (estimate)
03/27/2024
04/02/2024
repfabric.com
Tampa, FL
<25
The job skills required for Customer Support Manager include Customer Service, Leadership, Problem Solving, Customer Support, Planning, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
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Quotes from people on Customer Support Manager job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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They also had a thorough knowledge of legislation pertaining to consumer protection.
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Customer support managers must also create an environment where employees feel valuable to the organization.
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The customer support manager must be able to work with people with different needs.
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As a Customer Support Manager having the right customer service skills and traits don't only make for happier customers, they also make the job more fun.
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