JOB TITLE: Customer Account Specialist

Status: Non-Exempt/Hourly

Shift: Mon-Fri, 8:00am - 4:30pm ET

Department: Customer Service

Reporting to: Account/Customer Service Manager

SUMMARY

Customer Account Specialist activities

• Responsible for ensuring the seamless flow of all products, materials and supplies coming into and leaving the warehouse
• Interact with customers and vendors to provide information in response to inquiries about products and services
• Handle and resolve customer and vendor concerns
• Update inventory management systems
• Compile information and generate reports as needed

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Manages the shipment and receipt of all products, materials, and supplies
• Collaborates and communicates with logistics technicians, customer account specialists, service providers, and others involved in the shipment and receipt of products
• Tracks, traces, and updates the status of incoming and outgoing shipments
• Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately
• Engages with vendors and drivers with a positive attitude
• Assist in coordinating efforts between support departments to prevent/resolve customer issues
• Communicate with customers concerning orders, receipts, shipments, products, returns and packaging
• Receive and enter orders into appropriate inventory management systems
• Communicate receipts and shipments to customers as requested
• Provide appropriate documents and labels to production personnel
• Communicate with customers when necessary to advise of ship delays and/or obtain information necessary to process orders
• Manage samples per customer requirements 
• Generate shipping documents, labels, BOL, customer order files, CoA or any other required documents
• Initiate carriers or tracers when required
• Knowledgeable in job responsibilities/tasks for other Customer Account Specialist as assigned; serves as back-up for role as needed
• Perform other duties as assigned

QUALIFICATIONS:

• Excellent customer service skills (friendly, courteous and helpful)
• Customer focused; experience interfacing with customer – 3 to 5 years
• Experience in SAP or similar inventory management system desired
• Proficient at computer operation, keyboarding, and internet operation
• Good grammar, voice and diction
• Excellent communication skills
• Ability to interpret instructions
• Ability to calculate figures and amounts
• High level of organization

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is regularly required to sit and talk or hear
• The employee is occasionally required to
  • stand and walk
  • use hands to handle, or feel objects, tools, or controls
  • reach with hands and arms
  • climb or balance
  • stoop, kneel, crouch, or crawl
  • lift and / or move up to 30 pounds

EEO STATEMENT

REO Logistics provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, REO Logistics complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.