Summary

This position answers all incoming customer inquiries and works entirely on the phone, text or via email, assisting sales by means of collecting new customer information, explaining our services, handling objections and introducing customers to our outside sales representatives.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Perform inbound / outbound calls to engage, qualify, and educate prospective investors about services.
• Utilize Salesforce, and other technology, to connect prospective investors with agents.
• Follow-up with leads. Disposition activity in Salesforce.
• Maintain a working knowledge of all documents and agreements.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Persuasive: Candidates must be driven, persuasive and skilled at influencing others. Build relationships, handle customer inquiries, develop trust and assist outside sales agents in closing sales over the phone.
• Communicative: Strong listening and communication skills are crucial to this role. Capable of listening for customer objections and utilize sales training to overcome them and create sales opportunities. Strong attention to detail and data entry.
• Teamwork: This is a team environment, candidates must possess strong interpersonal and teamwork skills to be able to interact with operations, marketing and other team members to meet sales goals yet be able problem-solve and complete their work independently.
• Optimistic, competitive and ready achieve success in a sales role. Maintain a professional and positive demeanor. Demonstrate Renters Warehouse’s core values.
• Tech savvy and strong multi-tasker: Organize and manage multiple technologies and priorities at once. Familiar with Microsoft Office (Word, Excel). Must have quiet and uninterrupted working environment while working remotely and high-speed internet. Familiarity with computers and technology including cloud-based software and applications preferred.

Education and/or Experience

• High School Diploma, GED, or 1-2 years of experience in sales preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls. Specific vision abilities required by this job include close vision.

Work Environment

Remote Status: Currently fully remote, will transition to a hybrid model of in office and remote work. Must be able to report for work at the corporate office.

Travel Requirements: N/A

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the office work environment is usually quiet.

Culture at Renters Warehouse

• Innovative and collaborative, with a family-feel atmosphere
• Benefits include: Health, Dental, Vision, 401K, Paid Holidays, and PTO
• Casual office environment (Dress code is “Dress for Your Day” - jeans are encouraged!)
• Employees are recognized and evaluated based on Core Values
• Training and career development are provided
• Company outings and volunteering opportunities planned by our Fun Club