This position functions are to ensure operational, quality and technical accuracy for all applicable lab assistant pre-analytical and post analytical procedures in specific lab departments.

In a lead capacity the incumbent is expected to provide operational oversight in a lab assistant capacity in regard to all patient care activities to ensure the highest quality of patient care. They should be able to act independently and troubleshoot within their prevue.

In addition, the Lead CLA must be able to perform all the duties as outlined in the CLA 1 and CLA 2 job descriptions as assigned by the Clinical Laboratory Supervisor dependent on cost center specific duties.

Additional possible duties are outlined below:

• Scheduling

• Responsible for communicating delays in patient care, as appropriate. Responsible for timely escalation when issues arise.

• Provides supervision of the laboratory in the absence of formal leadership

• Assist managers/supervisors in assessment of required skill mix to maintain 24/7 departmental coverage. Facilitates coverage for call-ins.

Renown Clinical Laboratory is a 24-hour/7-days a week operation, providing laboratory services to an inpatient and outpatient population of all ages.

This position is challenged to diagnose and treat human responses to health problems. The incumbent must provide optimal patient care through assessment, planning, implementation, and evaluation of neonatal, pediatric, adolescent, adult, and geriatric patients and families.

The major challenge in this position is to perform and ensure quality and timely specimen collection, specimen transport, specimen preparation, computer entry, reception, telephone answering, report handling, and many other miscellaneous clerical duties. Customer service expectations are surpassed through appropriate use of interpersonal skills, organization of workload, observation of all policies, control procedures, proper patient identification, and proper attention to personal appearance. Patient issues (concerns, problems, requests) must be clearly reported to nursing and/or medical staff through direct communication.

Must be able to communicate with a diverse patient population and their family when performing bedside procedures. Must be able to approach and interact with customers in an age appropriate manner at all times. Positive customer service behaviors are expected at all times.

Must be knowledgeable of and observe all safety requirements in a laboratory and hospital. A comprehensive knowledge must be maintained in all procedures for which performance is required. Competency in work related skills must be demonstrated annually.

The incumbent uses professionalism and diplomacy with interacting with patients of all ages, their families, physicians, physician office staff and other health care providers in the accurate collecting of demographic, clinical, and financial information in person or via telephone interviews.

This position has the authority to solve problems following established company guidelines. Decisions that must be referred to a supervisor are matters that involve problems which can develop negatively towards the company, time off requests, sick time, work schedules, interoffice problems, etc.

Responsible for training students, mentoring new personnel, and honing the skills of laboratory assistants at Levels I and II. Training will be conducted via departmental orientation and training protocols.

This position does provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Appropriate education to obtain and maintain State of Nevada Laboratory Assistant licensure.

Experience:

At least 1 (one) year recent general laboratory or phlebotomy experience is required.

License(s):

Requires current State of Nevada license for Laboratory Assistant or an application must be submitted within six months of hire. Failure to apply for and/or receive a license by the seventh month will result in discharge.

Incumbent may also possess an active Point of Care licensure, which would take the place of a State of Nevada license for Laboratory Assistant.

400288 and 200288 require Point of Care licensure in order to perform non-waived POC testing within six months of hire.

Valid State of Nevada or California driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria. (Does not apply for cost centers 200287, 200289, 200290, 400288, 400289)

Certification(s):

Ability to pass Board of Registry Examination for Phlebotomy Technician from the following agencies is preferred.

(a) The American Medical Technologists (AMT)

(b) The American Society for Clinical Pathology (ASCP)

(c) The American Certification Agency for Healthcare Professionals (ACA)

(d) The National Center for Competency Testing (NCCT)

(e) The National Healthcare Association (NHA)

(f) The National Phlebotomy Association (NPA)

Completion of EKG monitor class within 60 days of hire (400288 only).

Computer / Typing:

Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.