Renovation Systems, Inc. is a Minnesota based provider of flooring, enhancements, refinishing and restorations solutions with locations in MN, IA, ND and NE. We empower our employees to create a culture where fresh new ideas are brought to an ever-changing marketplace. We make this happen by employing positive, energetic individuals with a mind for innovation and a desire to belong to something bigger than the workplace.

Job Duties:

• Client Service Associate Duties: This position is an extension of the sales team and will need to assist in setting up new clients/templates, ensuring orders are accurate prior to pushing them through a que to scheduling, outgoing calls to clients/sub-contractors and back up support for fellow Client Service team members and additional divisions as needed.
• Order Desk. This position will back up the order desk Monday through Friday from 8:00 am until 5:00 pm. Phone calls, online orders and service faxes from clients (requesting floor covering, carpet cleaning, refinishing, and restoration or enhancement services) are routed through our ordering software or through a dedicated telephone/fax line. This individual, along with the Client Service team is responsible to take and process the order in a speedy, accurate, professional and friendly manner.
• Communication and availability. This position is a “hub” for many business processes; being highly communicative and available is essential to the success of the position. Quick response time and detailed follow-up skills are expected.
• Phone Calls
• Change Order Hotline – Answer calls from sub-contractor’s calling to update their work order and verify changes with the property for accurate billing.
• Customer Service Calls – Provide excellent internal and external customer service, follow up with clients calling to request customer service support.
• After Hours Support – This position will take an “on-call” responsibility on a rotation with several other Client Service team members. This position will be available and responsible to check to ensure any orders placed after 5 pm until 9 pm are pushed through for the next day.

Qualifications:

• 3 years of customer service experience in a professional setting.
• This position requires a highly proficient, detailed, accurate, customer center professional that is excellent at multi-tasking, prioritizing and communicating (both verbally and written) in a fast paced, ever-changing work environment.
• Previous multi-family housing (on-site) experience is helpful to understand our customers and relate to the many responsibilities they face on a daily basis.
• One or two years of business school, documented training, seminars or workshops in business or office administration is highly desirable.
• Computer knowledge is a requirement, must be proficient in Microsoft office Word, Excel and Outlook.
• This individual must be reliable, motivated to succeed, and present a positive attitude.

Benefits:

• Competitive compensation packages
• Comprehensive and affordable Medical, Dental, and Vision
• 401(k) Safe Harbor after one year of employment
• Long Term Disability, Short, Term Disability, and Life Insurance
• PTO (Paid time off)
• Paid Holidays
• Fun team building activities, including Happy Hours, lunches, and parties.
• Incredible learning & development opportunities
• The ability to do meaninful, challenging work on a fun and collaborative team.

Offers:

• All offers of employment are contingent upon a drug panel and a background check.
• Valid Driver's License is required
• Your information will be kept confidential according to EEO guidelines.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Minneapolis, MN 55447 (Required)

Work Location: In person