We're looking for an Installation Coordinator that will interface with customers and installers directly to schedule the window and door installation. This role will be answering incoming calls, making outbound calls, maintaining the flow of correspondence between the installer and customer. We work in a first class environment to achieve our goal of “Signature Service”!

WHAT YOU'LL BE DOING - THE ROLE

• Scheduling – This task is to get customers scheduled that have purchased a Renewal by Andersen project.
• Answers inbound and outbound telephone calls to schedule installation appointments.
• Assists installation and production team with office tasks and customer service.
• Accurate and timely reporting reflecting daily/weekly activities.

• Considerable experience in high volume customer service atmosphere
• High School Diploma or equivalent
• Ability to meet strict deadlines
• Excellent oral and written communication skills
• Keen eye for detail
• Time management skills
• Computer proficiency-Microsoft Excel and Outlook
• Objectivity, professionalism and maturity
• Flexibility and demonstrated ability to adapt well in a changing environment
• Accurate, efficient and proven data entry skills

• Medical Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Telehealth: 24/7 access to physicians
• Prescription drug Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance / AD&D $50,000 Paid Coverage
• Additional Voluntary Employee & Spousal life insurance
• Short-term disability Insurance (STD)
• Long-term disability Insurance (LTD)
• Parental Leave
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Teammate Assistance Plan
• Paid Volunteer Time
• 401k with 50% match up to 6% of your annual pay
• Tuition Reimbursement

Empowered to be Extraordinary.

We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 125-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal-opportunity employer.

We are committed to fair hiring practices and to creating a welcoming environment for all team members.