Overview

The Mortgage Loan Officer Assistant’s primary responsibilities will be to assist the Mortgage Banker with the mortgage loan process; assist with borrower and referral partner marketing; follow up with borrowers and referral partners to insure to facilitate various steps in the mortgage loan process and to ensure top-level customer service; support the SLO through loan tracking; and maintain communication between the team (loan officer and processor) and all interested parties using various mediums of communication.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Receive all loan files from Mortgage Banker via email or paper form
• Meet regularly with Mortgage Banker to keep communication on loan files and marketing current
• Maintain customer and referral partner retention software Loan Tool Box
• Assist Mortgage Banker with new applications
  • Input loan application data in system for loan applications not received via Internet
  • Create customer folder in shared drive
  • Pull Credit
  • Send loan application documents to borrowers if requested by Mortgage Banker
  • Retrieve new loan applications from Internet website and inform Mortgage Banker of new loan file
  • Gather and store any documentation brought to office from customers and scan to Mortgage Banker
• Perform certain tasks based upon type of transaction:
  • Purchase Transactions
    • Gather all referral partner information and enter in Loan Tool Box (LTB) which is the referral partner and customer marketing retention software
    • Enter customer information in LTB
    • Make initial “Welcome” call to listing and selling agents on behalf of Mortgage Banker introducing team and verifying information for closing
    • Send initial personalized letter from Mortgage Banker to listing and/or selling agent
    • Schedule loan closing with assigned closing attorney and follow-up with attorney office to insure any and all information required is received in timely manner
    • Track loan status with the assistance of processor, i.e., appraisal status, title status etc. based upon key elements Mortgage Banker wants reported to referral partners
    • Track loan file progress through underwriting to insure loan packages are sent to closing attorney within 72 hours of closing
    • Follow-up with closing attorney for HUD-1, deliver to Mortgage Banker for review and distribution to all interested parties
    • Make “Goodbye” call 24 hours prior to closing to all interested parties to review final closing date and time and any determined script the Mortgage Banker has prepared for those involved
    • Update customer information in LTB to reflect new loan data
  • Refinance Transactions
    • Enter customer information or update current information if a returning customer
    • Make initial “Welcome” call to borrowers to introduce team on behalf of Mortgage Banker and verify closing information
    • Schedule loan closing with chosen attorney and follow up with attorney to insure all information has been received
    • Track loan status through processing and underwriting to insure loan package is sent to attorney within 48 hours of closing
    • Obtain HUD-1 for Mortgage Banker to distribute to borrowers
    • Verify final loan closing time and make “Goodbye” call to borrowers 24 hours prior to closing to review final closing information
    • Update LTB with final loan data
• Perform marketing and customer service related activities
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years job related experience
• Ability to operate a personal computer using Microsoft Word and Excel
• Working knowledge of loan documentation and bank terminology
• Basic knowledge of Accounting
• Ability to deal tactfully and effectively with customers as well as fellow employees
• Ability to learn and utilize all necessary computer applications. Knowledge of the same is preferred
• Ability to follow instructions, policies and procedures 
• Must be detail oriented and organized

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties. Other duties may be assigned as needs arise. Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.