Join Our Team and Be the Heartbeat of Hospitality!

Are you fueled by the desire to create unforgettable experiences for others? Do you thrive in dynamic environments where every interaction is an opportunity to make someone's day? If so, we've got the perfect opportunity for you!

Position: Front Desk Superstar
Starting Pay: $16.00 per hour

Why Us?
At Renaissance Westerville, we're more than just a hotel – we're a family. We value each and every team member and foster a culture of respect, support, and growth. When you join our team, you become part of something bigger – a community dedicated to delivering exceptional service and creating lasting memories for our guests.

Your Role:
As a Front Desk Superstar, you'll be the face of our hotel, the first point of contact for our guests, and the orchestrator of their unforgettable stay. Your responsibilities will include:

• Assisting guests with efficiency, courtesy, and professionalism, ensuring their needs are met promptly and with a smile.
• Maintaining a standard of service and hospitality that exceeds expectations, setting the stage for an unforgettable experience.
• Handling guest concerns or issues with grace and efficiency, ensuring every guest leaves satisfied.
• Managing guest charges and payments with precision, adhering to all cash handling procedures.
• Safeguarding guest privacy and maintaining professionalism in handling mail and messages.
• Serving as a knowledgeable ambassador for our hotel brand and various programs, enhancing guest experiences with insider tips and special offers.
• Communicating effectively with all departments and management, ensuring seamless guest experiences from check-in to check-out.
• Responding promptly to calls, visitors, and team members needing front desk assistance, embodying our commitment to exceptional service.
• Being well-versed in hotel safety and emergency procedures, ensuring the safety and security of our guests and team.

What We're Looking For:
We're seeking individuals with a passion for hospitality, a winning personality, and a strong sense of responsibility. If you're someone who thrives on engaging with others and creating magical moments, this role is tailor-made for you!

Join Us Today!
Embark on a journey with Renaissance Westerville Hotel where every day brings new opportunities to make a difference. Apply now and become part of a team where your talents are recognized, your contributions are valued, and your potential is limitless!

Don't wait – your next adventure starts here!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• Can you work weekends?
• Are you available full time? (40 hours per week)

Experience:

• Hotel front desk: 1 year (Preferred)
• Marriott Hotels: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Ability to Relocate:

• Westerville, OH 43082: Relocate before starting work (Required)

Work Location: In person