Position: Front Desk Receptionist

Company: Bahia Clinical Aesthetics

Location: Westerville, OH

About Us

Our family-run aesthetic business is managed by licensed professionals with extensive experience, deeply committed to providing exceptional care for our clientele. With a genuine dedication to our craft, we prioritize our clients' needs and well-being, striving to deliver personalized and high-quality services tailored to their individual preferences and goals.

Job Description

We are currently seeking a friendly, organized, and tech-savvy Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring they have a positive and memorable experience from the moment they arrive. Your responsibilities will include greeting and assisting clients, managing appointments, processing payments, and providing exceptional customer service. The ideal candidate should possess excellent communication and customer service skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. Being comfortable with digital tools and software is required. Experience in a similar role and familiarity with administrative duties are preferred. If you are organized, personable, and thrive in a client-facing role, we encourage you to apply.

Responsibilities

• Managing scheduling appointments for clients using our digital booking system
• Processing payments accurately and efficiently
• Preparing and organizing client files
• Answering phone calls and responding to inquiries
• Demonstrating diligence in following up with clients
• Checking clients out after appointments
• Assisting with general administrative tasks as needed

Requirements

• Proficient in phone etiquette and receptionist responsibilities
• Experienced with macOS
• Is proactive in troubleshooting when office equipment requires attention
• Hands-on experience with Point of Sale (POS) systems
• Customer-centric mindset honed through previous roles in hospitality or related fields
• Attention to detail and adeptness at multitasking within a dynamic environment
• Prior experience in medical, salon or spa settings is preferred
• High School Diploma or equivalent mandatory, post-secondary education preferred
• Industry knowledge in health or skincare is a bonus

Benefits

• Opportunities for professional development and growth
• Discounted spa services and products
• Positive and supportive work environment
• 5 day work week, 2 days off
• Closures on most major US holidays

Additional Information

• The position will initially be offered on a probationary basis
• The dress code is smart casual
• Please have your references ready for potential requests
• We will provide comprehensive training until the successful candidate is fully confident and proficient in their role

How To Apply

If you are passionate about providing exceptional customer service and creating memorable experiences for clients, we would love to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in joining our team.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Work Location: In person