Scope

Responsible for accepting a very important role in the functioning of the property: The Certified Family Partner

(CFP) will not only be working with the Wellness team, the CFP will be working directly with our customers.

A spirit of care and concern shown by friendliness and helpfulness will fit into the framework of the goals of the

Company to provide exemplary service to our customers. The CFP shall meet Company standards for

customer service and shall assist in upholding Company reputation. The CFP shall:

• promote the mission, image and values of Greenview Place by exhibiting professional and ethical work practices;
• take ownership of the customer experience by acknowledging and completing each customer interaction 100% of the time; address any issue within 24 hours
• Determine customer needs and make the resident experience exceptional
• Provide to residents/customers assistance with ADLs, as needed and in accordance with individual

Resident Service Plans.

• Promote a positive customer experience by maintaining a clean work environment, wearing proper uniform or attire and required ID badge and maintaining appropriate grooming
• Engage in continuous learning and development opportunities through attendance and participation in scheduled training classes, in-service, educational seminars and other learning experiences

Reports to: Director of Wellness

Responsibilities

I. SERVICE DELIVERY

• Greet everyone with a smile; ask questions to accurately identify customer needs; follow through on requests; ensure customers are satisfied with results. Provide services by being on the job everyday when scheduled, on time.
• Promote independence of residents by assisting with personal care services: bathing, dressing, toileting, grooming, oral care and other ADLs in accordance with Resident Service Plan. Use proper techniques for resident escort and transfer.
• Provide medication reminders and document according to the CFP assignment schedules. Develop a positive relationship with each resident; respect resident rights, tolerate differences and provide consistent and equitable treatment.
• Assist in serving meals, including clean-up when required. Prepare food with residents as part of life enrichment activities. Practice safe food handling as trained. Offer snacks and encourage adequate nutrition and hydration for residents.
• Provide housekeeping and laundry services in resident apartments according to CFP assignment schedules and quality standards of Greenview Place.
• Provide coverage at the Reception Desk as directed.
• Conduct Daily Resident Checks at resident meals and provide oversight and assistance to the

Dining Services Program.

Certified Family Partner

I. RESIDENT RECORDS MAINTENANCE

• Accurately document resident care information, incidents and other important resident information. Documentation must be timely, correct, legible and according to assignment.
• Provide/complete accurate data collection of resident vital statistics, including weight, blood pressure, pulse, respiration and temperature.
• Keep other members of team informed.
• Demonstrate accurate use and implement simple pain scale with residents; record data.

II. ILLNESS IDENTIFICATION

• Within appropriate timeframe, report to Director of Wellness any changes in resident condition: skin, nutrition status, mobility, mental and/or physical function.
• Identify signs and symptoms of illness. Report information in a timely manner to appropriate personnel.

III. ACTIVITIES PARTICIPATION

• Coordinate and implement appropriate daily life enrichment activities according to resident needs.
• Participate in resident enrichment and/or group activities in conjunction with Life Enrichment

Director and/or Director of Wellness.

IV. SAFETY & INFECTION CONROL

• Follow proper infection control policies and procedures.
• Maintain a clean and safe environment.

Skills, Knowledge, Abilities & Qualities Required

• Successful completion of Illinois Certified Nursing Assistant course and inclusion on the IL CNA Registry.
• Must be able to read, write and follow oral and written direction in the English language at a level adequate to perform the job duties.
• Must be able to verbally communicate information to customers and other employees. Must demonstrate effective communication skills with residents, families, staff and other service providers.
• Must be able to consistently document resident care.
• Must demonstrate knowledge of personal assistance devices and their applications.
• Must demonstrate basic knowledge of medications and effects.
• Must demonstrate knowledge and understanding of safety practices, procedures and maintenance.

Certified Family Partner

• Must demonstrate empathy and compassion to connect with customers.
• Must be inspired to serve the needs of our customers.
• Must use imagination and creativity to motivate self and others.
• Ability to effectively interact with the elderly population.
• Must maintain and encourage a positive work atmosphere by behaving and communicating in a

manner that promotes cooperation and positive, memorable experiences for co-workers, managers

and others with whom contact is made.

• Ability to handle several tasks and respond effectively to unexpected changes and requests.
• Able to effectively handle stressful situations and work well under pressure.
• Must be capable of performing the essential job responsibilities of this position with or without reasonable accommodation.

Experience working with the elderly population is preferred.

Physical Requirements of Job

The physical demands described herein are representative of those that must be met by an employee to

successfully perform the essential functions of the job. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is subject to walking and standing for extensive periods

of time; and frequently stoops, kneels, crouches or crawls, pushes, pulls, grasps and feels. The employee

frequently is required to use manual and finger dexterity and eye-hand coordination when handling cooking and

cleaning equipment. The employee is required to have corrected vision and hearing within normal range. Work

schedule may include morning, evening weekend and holiday shifts.

Employee must be able to walk or stand continuously, lift or carry weight up to 40 lbs., occasionally lift or carry

weight over 50 lbs., transport residents using wheelchair or wheeled cart, assist residents to walk, help residents

to bathe, lift and/or move equipment or furniture to assist in resident comfort, deal with residents in emergency

situations, including lifting, moving or restraining them, perform CPR, and otherwise provide “hands on”

resident care, and be able to engage in frequent bending, reaching, twisting, stooping, pushing and pulling.

Employee is subject to assisting and working with residents and handling medical/office equipment. Employee

must have corrected vision and hearing within normal range. Occupational exposure to blood, body fluids,

infectious substances, including communicable diseases when performing resident care and services.

Occupational exposure to cleaning agents and disinfectants. Healthcare and residential environment. Work

schedule may include morning, evening weekend and holiday shifts. Employee must also be able to perform

basic office functions, including using a computer keyboard or touchpad and telephone.