• Visits assigned facilities in the state of Colorado at least monthly.
• Responsible for customer service activities; complain investigation and resolution in concert with direct supervisor, consultant pharmacist, Quality Department, internal staff, and corporate staff.
• Completes and submits progress reports promptly. When appropriate calls into or e-mails Quality to have the Progress Report initiated.
• Establishes positive relationships with facility administrator, nursing director, and nurse managers
• Informs facilities of new pharmacy procedures, processes and forms. Distributes new materials as directed. Assists with special projects as assigned
• In-services facility staff to pharmacy issues when necessary. Provides one-on-one instruction to staff nurses as appropriate
• Performs medication storage audits, medication administration audits, Quality Assurance Reviews and other audits as requested
• Assists consultant pharmacist with drug diversion investigations
• Assists facilities with the implementation of technology products such as My Remedi, or other programs developed by the pharmacy and made available to its customers
• Assists new facilities with transition activities, in-servicing, cart set up, emergency supply set up, etc. as directed

Qualifications