Regional Collections Manager

Work Location: Onsite in Hebron, KY

About the Company: RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services

Benefits:

• 401(k) w/ company match
• Dental insurance
• Disability insurance
• Health insurance – no cost for employee-only plan!
• Health savings account
• Life insurance
• Vision insurance
• Paid sick time
• Paid vacation time
• So much more!

Job Objective: Lead and inspire a geographically dispersed team to get measurable results in a professional organization. The Regional Collections Manager will provide leadership and management of the collections functions for multiple branches within the given Region. Performance of this role must be carried out in a manner which is sales and branch supportive and collaborative, minimizes credit losses and minimizes Days Sales Outstanding (DSO), meeting or exceeding company goals set for Collections.

• Develop and lead the team through motivation and performance management
• Perform daily activities of the collection department, collections of assigned accounts, invoice dispute resolution and review of accounts with sales staff; strive to reduce past due balances, increase current balances and minimize DSO to meet or exceed company standards/goals
• Create new customer accounts in the computer system
• Assist in training and development of credit associates
• Assist in maintaining complete & accurate credit files and records on all accounts
• Proactive to work with management to create and utilize innovative solutions for daily tasks to help increase department overall productivity
• Provide clear communications with commercial partners in a timely manner
• Manage customer collections, both strategy and tactical
• Oversee deduction tracking and reconciliation activities
• Enforce credit policies and ensure adherence to accepted standards
• Recommend and offer alternatives for marginal/high risk customers
• Follow up on disputes in a timely manner and work with salespeople and customers to resolve issues
• Communicate collection problems to management; recommend accounts to be referred to collection agencies or attorneys in a timely manner to the Director of Credit
• Oversee multiple branches within your region and visit when warranted as approved by management
• Travel to and attend industry credit functions approved by management

• Develop meaningful relationships with customers by understanding their needs and managing interactions with a positive attitude
• Maintain relationships with sales team and branches specifically as it relates to the status of customer accounts
• Establish and maintain positive relationship/communication with other departments and branches to enhance customer service and promote organic sales growth
• Obtain and provide reference requests on customers

• Represent the company in a professional manner at all times ensuring quality customer service
• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures
• Support corporate programs, goals, and initiatives of the company

Knowledge, Skills, and Abilities:

• Leadership
• Negotiating skills
• Innovative
• Customer service centric
• Organizational skills
• Communication skills (oral and written)
• Ability to work with and analyze numbers
• General computer skills (Operating System and Microsoft office)
• Problem solving skills
• Change agent
• Sound judgement and decision-making skills
• Interpersonal skills
• Time management skills (ability to multi-task)
• Desire to train others
• Coaching skills
• Able to initiate & embrace change

• 2 years of management experience