17 Support coordinator Jobs in Atlanta, GA
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Rekrooting is Hiring a Support coordinator Near Atlanta, GA
Job Title : Customer Support Coordinator
Location : Remote
Experience Required : 2 Years
Shift :
- Training 1 week only Tues - Sat 9am - 5 : 30 pm
- Shift Timing : Fri / Sun Off 9 am 5 : 30 pm (not sure which will be the 60 or 90 day schedule)
- Wed / Sun Off 9 : 30 am 6 : 00 pm- (not sure which will be the 60 or 90 day schedule)
The Role Description :
The Magnolia Guest Services Coordinator will be responsible for communicating with Magnolia guests regarding a variety of topics including order-related inquiries, shop and product questions, and Magnolia Network-related questions, as well as visiting the Waco properties.
A Guest Services Coordinator must be a reliable self-starter who is dependable.
They must also possess strong interpersonal, customer service, and communication skills along with the capacity to respond to requests with varying degrees of complexity in a short amount of time.
Must be a quick learner and nimble with a strong ability to multitask and be familiar with online retail customer service practices.
This position will be fully remote and report to the Supervisor of Magnolia Guest Services.
Responsibilities :
Interact daily with Magnolia Guest via email, chat, and phone delivering white glove service by responding and resolving guest inquiries efficiently without sacrificing resolution quality.
Approach guests with an empathetic customer-centric mindset.
Seamlessly handles multiple communication channels and action items simultaneously.
Review previous guest interactions to ensure all outstanding concerns have been addressed.
Provide accurate, valid, and complete information about Magnolia products and services by using the right resources / tools.
Approach concerns with creative problem-solving in an effort to resolve guest concerns in a way that is mutually beneficial for the guest and the business.
Possess a keen attention to detail.
Participate in and facilitate special projects as required.
Follow communication procedures, guidelines, and policies.
Last updated : 2024-02-25
Job Summary
Full Time
$51k-69k (estimate)
02/28/2024
04/10/2024
rekrooting.com
Columbus, OH
<25
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