Job Description Summary JOB OVERVIEW: Clean and service the assigned public areas according to established quality standards and procedures. Job Description DUTIES AND RESPONSIBILITES: Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms. Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas. Report to supervisor needed repairs or unsafe conditions. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. Report, turn in, and/or log any lost and found items according to established procedures. Promote teamwork and quality service through daily communication and coordination with other departments. May regularly assist with deep cleaning projects. May assist with other duties as assigned. Additional Job Description Qualifications and Requirements: Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds Frequently standing up and moving about the facility Frequently handling objects and equipment to maintain the facility Frequently bending, stooping, and kneeling, Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Basic reading, writing, and math abilities are utilized often when reading assignments, completing checklists, replacing linens and amenities. May be required to work nights, weekends, and/or holidays. Work Area: Lobby/atrium, public area restrooms, elevators, hotel entrance The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.