Job Description Summary Banquet captains are responsible for supervising the staff, operations, and guests of banquet experiences at hotels, restaurants and at private functions. Their duties include planning dining events, managing the food and beverage service, and tending to guests' requests and complaints. Directs the service to members and guests in the banquet department. Job Description Work Environment: Indoor and outdoor environments. Must be able to work in a fast-paced environment. Physical Demands: Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period. Ability to move over sloping, uneven, or slippery surfaces. Ability to move up and down ladders, stairs, and service ramps. Expected Hours of Work: Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work various shifts (days, nights, overnights). Ten to twelve hour shifts sometimes required. Travel: No travel required. On property work required. Education and Experience: Highschool diploma or GED required. Hotel, customer service related, and food and beverage experience required. Principle duties and responsibilities (Essential Functions) include: Ability to anticipate work needs and interact professionally to extend customer service with a professional and pleasant personality. Inspects banquet rooms, bars and waiter stations for proper set-up including sanitation, safety concerns and event readiness. Ability to meet members and guests at entrance of banquet rooms, verify reservations, and escort guest to tables during functions. Coordinates effective food service involving communication between the kitchen and banquet service staff. Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Directs the service to members and guests in the banquet department. Handles member/guest complaints and problems. Acts as liaison between member/host in all aspects of the event’s service. Introduces themselves and our staff to the member/host. Assures that opening and closing side duties are assigned and completed as required. Conducts pre-event meetings with banquet room personnel, including kitchen staff if required. Responsible for proper food and beverage service in their station as directed by supervisor. Observes breakfast, lunches, and dinners to respond to any additional requests, and to determine when meal has been completed. Follows management’s instruction as to proper meal service, and execution of the banquet event order (BEO). Monitors wait staff, bus persons, cocktail wait staff and bartenders to maintain a high level of service, helping to troubleshoot and problem solve. Ability to fully operate POS system, including setting up of specials, ordering, running reports and auditing. Responsible for reviewing and posting the banquet check accurately to the appropriate area or member’s account. Ability to monitor and adjust staffing needs to meet demand. Proficient in Microsoft Office or related software and other software programs. Ability to perform work without direct supervision and handle multiple projects simultaneously. Ability to deliver high quality customer service and responds to customer needs. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers. Ability to work cohesively with co-workers as part of a team to reach common goals. Perform other job duties as requested by supervisors/managers as other job duties maybe assigned as needed. Understanding of Sonesta’s company and safety policies and maintain compliance with OSHA and the health department requirements. Qualifications and Skills: Valid Driver’s License preferred. Professional verbal communication skills. Reading and writing abilities to complete departmental logs. Excellent interpersonal and customer service skills, including dealing with difficult guests. Excellent organizational skills and attention to detail. Experience with Microsoft Office and other computer related software. Additional Job Information/Anticipated Pay Range $15.66-$19.66 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific/overall experience. Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance Health Savings Account with Company Match 401(k) Retirement Plan with Company Match Paid Vacation and Sick Days Sonesta Hotel Discounts Educational Assistance Paid Parental Leave Company Paid Life Insurance Company Paid Short Term and Long Term Disability Insurance Various Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered. At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues. If you are interested in a career in some of the most impressive and beautiful surroundings in the world with generous benefits and perks, we hope you’ll get in touch with us. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.