Responsibilities:

• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils

• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies

• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions

• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.

• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests

• Keep kitchen staff informed by noting timing of meal progression

• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars

• Respond to additional patron requirements by inquiring of needs; observing dining process

• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs

• Properly open and pour wine at the table side

• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return

• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons

• Contribute to team effort by accomplishing related results as needed

• Provide welcoming phone greeting and following Guest ordering procedures

• Convey menu information over the phone to Guests and give accurate estimate of delivery time

• Perform basic cleaning tasks as needed or directed by supervisor

• Fill in for absent staff as needed

• Assist with special events as needed

• Adhere to grooming and appearance standards consistently

• Promptly address customer service issues and refer customers to management when necessary

Qualifications:

• Preferred one year "fast paced, or fine casual dining" experience. (But not required)

• Excellent oral communication skills required

• Positive interpersonal skills required

• Must speak English fluently and be able to write in basic English

• Good telephone speaking and listening ability

Skills:

• Flexibility

• Customer Service

• Verbal and Written Communication

• Lifting

• Knowledge of Food Service Regulations

• Resolve Conflict

• Teamwork

• Persistence

• Energy Level

• Selling to Customers Needs

• Thoroughness

• Professionalism

• Client Relationships

Job Types: Full-time, Part-time

Pay: $2.13 per hour

Expected hours: 20 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid training

Restaurant type:

• Bar
• Casual dining restaurant
• Upscale casual restaurant

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Weekends as needed

Work Location: In person