Find your WHY at Reid Health

As a key leadership role within the IT senior leadership team, the Director of Infrastructure and Operations is responsible for directing teams that manage cloud services, unified communications, network services, data center operations, servers and storage platforms, service monitoring, Service Desk, cybersecurity, and clinical engineering. This role collaborates closely with the CIO and peers in IT leadership.

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve. We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

Overview of Responsibilities

• Work closely with clinical staff and stakeholders to identify and address technology needs that improve patient care, data accuracy, and operational efficiency.
• Develop and lead a high performing infrastructure engineering and operations team to ensure the reliable delivery of IT services and operations.
• Oversee a high-performing computing infrastructure, including planning and management of technology operations and production support, systems and database administration, release management, business continuity, network operations, telecom, cloud services, Service Desk, and field support.
• Collaborate with the CIO to develop strategic and tactical solution plans for IT, focusing on [Company]’s future technology infrastructure.
• Conduct strategic and tactical planning with IT peers to develop a technical roadmap, ensuring the delivery of supportable technology solutions that meet business needs.
• Partner with the CIO and IT Leadership Team to modernize the organizational structure and business processes, supporting growth in a digital environment.
• Manage the evaluation and adoption of emerging technologies such as cloud, software-defined networking, high-performance computing, continuous delivery, and advanced collaboration technologies.
• Develop and maintain cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment, and systems to meet business objectives.
• Lead a high-performing infrastructure engineering and operations team to ensure reliable IT service delivery and operations.
• Drive a collaborative culture that emphasizes technical depth, accountability, and customer service.
• Establish and maintain operations procedures that leverage efficiencies and best practices.
• Oversee service management activities, including change and release management, testing, quality assurance, and end-to-end technical integration.
• Oversee the strategic direction of infrastructure investments in collaboration with team members, the CIO, senior management, and partners.
• Oversee cybersecurity protections across all IT infrastructure resources.
• Lead major technology and infrastructure projects and service management improvements, ensuring goals for quality, productivity, and ROI are met.
• Implement and maintain controls and monitoring procedures to ensure the availability of critical systems and minimize service interruptions.
• Collaborate closely with clinical staff and stakeholders to identify and address technology needs that improve patient care, data accuracy, and operational efficiency.
• Provide leadership and oversight to the Clinical Engineering team, ensuring the maintenance and management of medical devices and equipment.
• Stay informed about emerging technologies and industry best practices in clinical engineering and IT infrastructure.
• Foster a culture of innovation by promoting and implementing digital transformation initiatives.
• Work with cross-functional teams to evaluate, pilot, and implement digital solutions that drive business value and competitive advantage.
• Develop and implement comprehensive security strategies, policies, and procedures to safeguard information assets and systems.
• Conduct regular security assessments, audits, and awareness programs to ensure compliance with industry regulations and standards.
• Oversee the management and optimization of telecommunications systems and negotiate contracts with vendors and service providers to ensure cost-effectiveness and reliability.
• Evaluate and incorporate emerging communication technologies to enhance connectivity, collaboration, and information exchange within the organization.

Education/Experience

Education Required/Preferred

Experience Required/Preferred:

Licensure and Certification

• Epic Certification

Qualifications

Work Environment

This is onsite role.

Schedule Details

What We Offer

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes ated Best Places to Work 2022

Stay Connected

Not quite what you are looking for? Submit your information here for general consideration. One of our employment specialists will be in touch with next steps.

Other Information

EEO Statement: Reid Health is an Equal Opportunity Employer

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

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