Regional Hand Center of Central California has an exciting opportunity for a Patient Representative to join our team! This at-will full time position enjoys a Monday through Friday, (8:00PM - 5:00PM), with weekends and holidays off.

Purpose:

The Patient Representative will be responsible for ensuring medical records needs are met and delivered timely, while playing a critical role in our call center.

Essential Responsibilities:

Serves as telephone operator for center; routes incoming calls correctly and takes accurate messages when unable to connect caller to requested party

Receives and distributes all mail

Files patient clinical and surgical records, processed labs, pathology reports, and loose correspondence into patient records

Answers calls from Clinical staff pertaining to medical records

Reschedule/schedule/cancel appointments

Process EED/FMLA forms

Verify/update claim information

Chart prep for next day appointments

Process stat referrals and scheduling

Prints all labels, forms, etc for patient charts and assemble charts before appointment

Performs other miscellaneous office/clerical duties as needed

Qualifications:

High School Diploma/GED

Ability to work independently and in a fast-paced environment.

Ability to anticipate work needs and interact professionally with vendors and suppliers.

Competitive compensation DOE with and excellent benefits package available for full time.

RHC is a California at-will, equal opportunity employer